Customer Facing BSM Software Leader Digital Fuel Accelerates Momentum, Success with Record-Setting Fiscal Year First Half

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Digital Fuel announces results from the first half of 2007. Highlights include many new companies benefiting from its ServiceFlow SLA Management solutions, more than 230% growth in bookings over the previous year, increasing revenues for the 14th consecutive quarter, and increased resources to support accelerating demand of ServiceFlow software. The first half results continue to indicate ServiceFlow is becoming the defacto standard for SLA management in IT, HR, F&A, and Telecommunications service management organizations.

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We are experiencing tremendous growth and remarkable momentum in 2007 as a growing number of commercial service providers and internal enterprise service organizations recognize the business value delivered through our ServiceFlow BSM software solutions

Digital Fuel®, the leader in customer-facing Business Service Management (BSM) software solutions, today announced that it has booked a record number of new customer accounts in the first half of 2007, escalating revenue for the 14th consecutive quarter. Combined with an increase in bookings of more than 230% compared to the first half of 2006, the company has realized the most successful first half in its history. In addition to the record number of new bookings, Digital Fuel has garnered 100% renewals with existing customers, demonstrating the high degree of customer satisfaction with the ServiceFlow™ BSM software solutions.

With the significant acquisition of new accounts in the first half of 2007, Digital Fuel is nearing the milestone of 500 companies globally benefiting from its ServiceFlow BSM software solutions. This marquee list of service providers and enterprises from across the Americas, EMEA and Asia-Pacific regions includes such global leaders as Arqiva, AXA, BP, Dell Managed Services, EMC, Freightliner, IBM, HHS (U.S. Department of Health and Human Services), Nestlé, SciSys Ltd., Unisys, Wipro Technologies, and Xerox, to name but a few.

Digital Fuel is also realizing incremental growth with existing customers of its BSM software as these commercial service providers experience improvement in new business and the level of service they provide to their managed accounts. For example, Siemens IT Solutions and Services (an industrially-integrated global service provider), Capgemini (a global leader in consulting, technology and outsourcing services), and Telefonica SA (the leading telecommunications operator in the Spanish- and Portuguese-speaking world) have secured new engagements resulting in additional ServiceFlow solution deployments.

"We are experiencing tremendous growth and remarkable momentum in 2007 as a growing number of commercial service providers and internal enterprise service organizations recognize the business value delivered through our ServiceFlow BSM software solutions," said Yisrael Dancziger, President and CEO of Digital Fuel. "We are making strong inroads worldwide as demonstrated by our impressive list of new and renewing customers. This continued growth is clear validation that Digital Fuel's unique customer-facing approach to business service management and our commitment to the success of our users are driving immense value to both our customers and the accounts they serve."

Digital Fuel is doubling its field organization, adding staff in its teams for customer service, sales teams, and business consulting. These additions will enable Digital Fuel to offer even more resources to assist its customers implement the ServiceFlow SLA Management and Service Financial Management solutions to deliver increased business value in each of their service customers. To learn more about the company and its ServiceFlow BSM software solutions, visit the Digital Fuel website at

About Digital Fuel
Digital Fuel Technologies, Inc., is the leading provider of customer-facing Business Service Management (BSM) software for IT, Telecommunications, HR, F&A, and other service management applications. Founded in 2000, Digital Fuel has the largest BSM deployments in the world for SLA management, service catalog, and service financial management, with thousands of concurrent users, business services, SLAs, KPIs, metrics, cost formulas, and pricing rules. The company's ServiceFlow software manages billions in IT and other business services at companies and governments around the world such as Atos Origin, British Telecom, Capgemini, Cisco, Computacenter, CSC, Cummins, Dell, General Electric, IBM, Nestle, O2, Procter & Gamble, Siemens, SITA, Telefonica, Xansa and many others. Digital Fuel is headquartered in San Mateo, California, USA, with offices across North America and Europe. Learn more at


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Bob Stockwell
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