BTI Communications Group Receives ShoreTel's Highest Honor

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BTI Communications Group Receives ShoreTel's Highest Champion Partner Program Status - Certified Orange

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“We are pleased to have received this recognition from ShoreTel and proud to offer and support the ShoreTel telephone system,” said Eric Brackett, BTI’s CEO.

BTI Communications Group, Ltd. announced today they have been awarded ShoreTel's Certified Orange Champion Partner status, the program's top tier that recognizes BTI as a world-class integrator of enterprise communication solutions. ShoreTel, Inc. (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, launched the new "Champion Partner Program" at the company's annual channel conference last July. The Champion Partner Program was designed to strengthen the relationship between ShoreTel and its partners, advancing and growing both companies' market share in the unified communications industry, while ensuring every customer continues to be delighted with their ShoreTel experience.

"We're proud and honored to welcome partners of such distinction into the Champion Partner Program - especially those that have made the commitment to certification and technical training, infrastructure development and dedication to customer service in delivering our innovative products and leading business solutions," said Tom Hamilton, Sr. Director WW Channel Marketing at ShoreTel. "In this case, the achievement of Certified Orange status is based on BTI's value-add solution delivery, including its focus on selling, installing and supporting ShoreTel IP Unified Communication systems nationally and globally, while maintaining world-class customer satisfaction levels. BTI has demonstrated the highest levels of customer satisfaction and sales success, according to ShoreTel's strict criteria, and as a result, we are happy to bestow them Certified Orange status for the next year"

"We are pleased to have received this recognition from ShoreTel and proud to offer and support the ShoreTel telephone system," said Eric Brackett, BTI's CEO.

Since ShoreTel's first product shipment in 1998, customer satisfaction has been at the core of ShoreTel's top business priorities, and is reflected in the primary business values of BTI as recognized by ShoreTel's Certified Orange Champion tier status. This status is awarded only to partners who have achieved world-class customer satisfaction rating on all new ShoreTel - BTI customer installations surveyed. Customers who purchase ShoreTel solutions rank their product above other manufacturers for technology, ease of use, management, customer service, solution experience, product features and performance. BTI's satisfied customers like Arcadia Radiology Medical Group and JH Larsen Electric, have contributed to ShoreTel’s ranking as Best Overall VoIP telephony vendor among end-users for the past five years in a row, according to industry analyst Nemertes Research.

About BTI Communications Group, Ltd.

BTI’s experienced team of convergence specialists simplify the process of designing, deploying, and managing your business’s voice and data technology systems and infrastructure. Our customized solutions guarantee world class technology, simplicity of management, and compelling lowest total cost of ownership. Excellence and reliability of ongoing support assures the highest level of satisfaction for BTI’s clients nationwide. Whether your organization has a single site or a large enterprise application BTI will help develop the ideal solution in the areas of:

IP Telephony
Unified Communications
Cabling and Infrastructure
Audio, Video, and Web Conferencing
Voice Network Design
Managed IT Services

BTI will help you determine your goals, manage your IT Resources, lower your ongoing costs, and simplify the management of your Unified Communications Solution. BTI, your “Business Technology Integration Specialists”. BTI is headquartered in Illinois with regional offices in Southern California, Northern California, Minnesota and Arizona. For more information please visit http://www.btigroup.com or call 800.HELP.BTI.

About ShoreTel, Inc.
ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications-voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia Hong Kong and Munich, Germany. For more information, visit http://www.shoretel.com or call 1-877-80SHORE.

All product and company names herein are trademarks of their respective owners.

CONTACT: For BTI Communications Group:
Denise Alvarado, 562.298.5003
Email: dalvarado(at)btigroup(dot)com

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