With customers demanding 24/7 access to transactions and services, IT operations can no longer afford costly service disruptions caused by mismanaged change. We deliver the complete solution that provides a consolidated view of change operations for impact assessment, improved decision support, change collaboration, automated execution and release.
LAS VEGAS (PRWEB) June 17, 2008
Offerings help IT organizations manage change and resolve problems across business services and applications, dramatically reducing the risk of potential business downtime. New solutions to automate the change life cycle, problem isolation and resolution. Introduces the industry's first ITIL V3-based Configuration Management System solution. In a recent Economist Intelligence Unit (EIU) survey of 1,125 IT leaders worldwide, one out of four respondents said that 50 percent of their outages were caused by change. EIU study also revealed that the majority of respondents agree that automation makes IT changes more predictable and consistent. New offerings are being demonstrated live at HP Software Universe, the company's annual customer and partner event focused on its software business. HP today announced new Business Technology Optimization (BTO) software and Software-as-a-Service offerings to help IT organizations manage change and resolve problems across business services and applications, dramatically reducing the risk of potential business downtime.
A major risk in managing change comes from the failure to identify potential conflicts or change collisions during the change review process and during execution. This results in business service downtime. HP's enhanced decision-support solution, HP Release Control, formerly HP Change Control Management, now further reduces this risk by providing real-time visibility of all change activity. HP also introduced new integrations of business transaction management and problem isolation technologies to help customers quickly identify problems before they impact business services. HP Release Control software, with new integrations across the HP Business Service Automation portfolio, helps customers make better change approval decisions and provides real-time visibility into change activity enabling customers to identify change conflicts during execution. By linking change process management to release execution, the software helps minimize service disruptions and lower the risk of change. With Business Availability Center 7.5, HP provides integrated business transaction management and advanced problem isolation to help IT better align with business priorities. By directly linking end-user experience to network path performance for faster resolution and more proactive management, customers can proactively manage and ensure consistent service quality. The new HP Configuration Management System solution helps break down information barriers across organizational silos, providing the right information in the right context to the right person. THIRD PARTY QUOTES
"Managing the myriad of changes related to a major IT project would have been impossible using manual change processes and spreadsheets. With the HP integrated solution, including HP Universal CMDB software, we not only successfully completed the major IT project on schedule, but we did so while maintaining perfect availability."
"Ensuring high availability requires controlled changes while preserving the integrity and service quality of the production environment. Enterprises can't achieve this quality without effective IT change, configuration and release management processes."
"With customers demanding 24/7 access to transactions and services, IT operations can no longer afford costly service disruptions caused by mismanaged change. We deliver the complete solution that provides a consolidated view of change operations for impact assessment, improved decision support, change collaboration, automated execution and release."
HP BTO Software as a Service Offerings
HP Software-as-a-Service (SaaS) offers customers a means to quickly and cost-effectively leverage the benefits of HP BTO software. HP SaaS is a managed service delivered through the Internet and helps customers maximize the full value of HP Software products via best practices and ongoing support. HP Business Availability Center 7.5, Release Control 4.0, and UCMDB 7.5, will be offered through HP SaaS in July.
HP Consulting and Integration Services
HP Consulting and Integration services are available to help customers automate change and configuration, as well as service asset and release management. These services leverage the HP Service Management Reference Model, which is based on ITIL V3 and best practices from more than 15 years of customer engagements.
More information about the HP Business Technology for Operations portfolio is available at http://www.hp.com/go/itoperations as well as the online press kit at http://www.hp.com/go/lasvegasevents2008.
HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world's largest IT companies, with revenue totaling $110.4 billion for the four fiscal quarters ended April 30, 2008. More information about HP (NYSE: HPQ) is available at http://www.hp.com.
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Business Technology: Overview | HP
Times are changing, and IT risks are business risks, and IT opportunities are now business opportunities. Deborah Nelson provides an overview of this shift in the way we think about IT.
Links: Online Press Kit / HP Release Control / HP Business Availability Center / HP CMS Solution / HP UCMDB Demo / Video
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