Robust Demand for Mobile VoIP Services and Growing Adoption Among SMBs Drives the Business VoIP Services Market, According to New Report by Global Industry Analysts, Inc.

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GIA announces the release of a comprehensive global report on Business VoIP Services markets. The global market for Business VoIP Services is projected to reach US$20.8 billion by the year 2018, primarily driven by robust demand for mobile VoIP services and rapid adoption among SMBs (small and medium businesses). Falling hardware and software prices and robust demand from developing markets, particularly Asia-Pacific, also bodes well for the future of this market.

Business VoIP Services: A Global Strategic Business Report

Follow us on LinkedIn – In this age of cut throat competition, where companies are increasingly compelled to extend their reach beyond geographic boundaries, the need to establish communications with a wide range of internal and external business partners, including customers, suppliers, distributors and employees becomes critical. This brings to the fore, Voice over Internet Protocol (VoIP), which as a technology is fast replacing traditional PSTN based voice communication services, that too at significantly lesser costs. Capable of converting voice signals into digital data packets, which are then transmitted over the IP Networks such as Internet or private networks, VoIP comes as a highly cost efficient solution for delivering voice communications for businesses, and therefore is growing in tremendous popularity across the globe. A special case of providing VoIP capability for businesses, Business VoIP services is fast growing in popularity as well as in commercial implementations in the enterprise segment.

As a key initial investment, adoption of Business VoIP infrastructure comes as an important strategic decision for enterprises, and therefore needs critical evaluation of requirement, including the actual need for change in enterprise telephony strategy, availability of economic and technical resources for making the change, and consideration of key benefits that the new technology may provide to the company. The ability of Business VoIP services to provide exceptional cost benefits with regard to voice communications is the key rationale for businesses moving from traditional PSTN to VoIP infrastructure. Business VoIP allows enterprises to use existing Internet infrastructure as means to place free phone calls, thereby driving significant cost benefits. By allowing both voice and data traffic to be transmitted over a single network, VoIP saves considerable infrastructure costs for businesses, which would have otherwise been spent on establishing separate voice and data networks. Given that price of VoIP extensions are also significantly lower than traditional PBX and key systems, also make VoIP services more economically viable than traditional PSTN based telecommunications.

The upcoming years are forecast to witness strong demand for mobile VoIP services. Increasing number of mobile workforce, and constant need for such employees to stay in touch with corporate headquarters, and carry out functions such as making sales transactions, passing sales or purchase orders, and reporting productivity even while away from the office, is driving strong business case for Mobile Business VoIP services. Enabling traveling executives, telecommuters, and call-center agents within an organization to use softphones for accessing features of corporate phones while working at home or while on the go, mobile VoIP services are increasingly being adopted by businesses, thereby driving the overall Business VoIP market. Hardware price reductions of IP telephony systems will turn out to be a good incentive for consumers to invest in next-generation systems and converged networks, thus encouraging faster migration to Business VoIP services.

Another major factor driving business prospects in the Business VoIP Services market is the ability of the technology in enhancing productivity. Business VoIP features and capabilities such as desk calling, automated attendant, extension management, follow me/gather me, outlook integration, remote office, unified mutter mail, voicemail, call record, conference calling, and video conference, allow companies to leverage the power of seamless and uninterrupted connectivity among employees and with external business partners, to realize overall productivity enhancements within organizations. The latest VoIP applications and business systems such a unified communications and collaboration ensures collaborated team work, irrespective of the location of team members, thereby positively influencing employee morale and overall productivity.

Mushrooming of small and medium businesses (SMBs), especially in the developing countries, and the subsequent need for voice communications among these enterprises is leading to increased adoption of VoIP services in this consumer segment. Hosted Business VoIP services, which eliminate the need for capital investments, especially on VoIP systems and provide cost effective scalability especially makes Business VoIP practically viable for SMBs, thereby increasing its adoption among this customer cluster. As an increased number of SMBs begin to recognize the advantages of IP telephony and as older telephony platforms reach the end of their lifecycle, Business VoIP adoption is expected to continue gaining momentum.

As stated by the new market research report on Business VoIP Services, Europe represents the largest regional market, accounting for a majority share in global market revenues. Asia-Pacific represents the fastest growing market with annual revenues from the region waxing at a CAGR of about 17.3% over the analysis period. Booming economies, robust growth in the enterprise sector, international business expansions, increase in enterprise mobility, especially in emerging markets such as China and India, are fingered as key factors driving growth in the region. Managed IP PBX Services is the fastest growing market segment with growth projected to wax at a CAGR of 12.2% over the analysis period. Value and cost savings are poised to drive growth in the Hosted VoIP and Unified Communications market.

Major players in the global marketplace include 8x8 Inc., AAPT, AT&T Inc., BroadView Networks Inc., British Telecommunications Plc, Cable & Wireless Worldwide Plc, Cbeyond Inc., CenturyLink, Inc., Comcast Corporation, Megapath Inc., Verizon Business, INET Telecoms Ltd., (Voipfone), Level 3 Communications Inc., M5 Networks Inc., Masergy Communications, Inc., Net2Phone Inc., New Global Telecom Inc., NTT Communications Corporation, Orange, XO Communications, LLC, among others.

The research report titled “Business VoIP Services: A Global Strategic Business Report” announced by Global Industry Analysts, Inc., provides a comprehensive review of market trends, issues, drivers, company profiles, mergers, acquisitions and other strategic industry activities. The report provides market estimates and projections for Business VoIP Services (in US$ million) for major geographic markets including the US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain, Russia and Rest of Europe), Asia-Pacific, Latin America and Rest of World. Key segments analyzed for the global market include managed IP PBX Services; Hosted VoIP and Unified Communications; and IP Connectivity Services.

For more details about this comprehensive market research report, please visit –

About Global Industry Analysts, Inc.
Global Industry Analysts, Inc., (GIA) is a leading publisher of off-the-shelf market research. Founded in 1987, the company currently employs over 800 people worldwide. Annually, GIA publishes more than 1300 full-scale research reports and analyzes 40,000+ market and technology trends while monitoring more than 126,000 Companies worldwide. Serving over 9500 clients in 27 countries, GIA is recognized today, as one of the world's largest and reputed market research firms.

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Global Industry Analysts, Inc.
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