CA’s New EITM Business Service Integrations Help Improve
Organizations’ Business Processes and IT Management
Accelerating Adoption of IT Service Strategies Based on ITIL®
Principles
LAS VEGAS (Business Wire EON/PRWEB ) November 17, 2008 --
CA, Inc. (NASDAQ: CA) announced today the immediate availability of two
new Enterprise
IT Management (EITM) business service integrations designed to help
customers automate key business processes and to reduce IT management
complexity.
The new service integrations, Identity and Access Management as an
Automated Service and Manage Infrastructure as an IT Service, help
enable the most frequently requested customer integrations. They join
CA’s growing portfolio of EITM business service integrations which are
designed and delivered by CA
Services to automate business processes and accelerate adoption of
IT service strategies based on ITIL®,
COBIT® and ISO principles. Benefits to the customer include fewer errors
in what are now manual processes, lower costs through automation, and
less risk through the use of CA Services best practices.
“Business process and IT service integration continues to increase in
importance for IT organizations and their business partner,” said Kris
Brittain, research vice president, Gartner, Inc. “Enterprises need a way
to automate cross-company business processes to break down IT silos and
improve the quality of IT service delivery. Vendors need to respond to
this by developing more integrated offerings that deliver even higher
levels of business value.”
Identity and Access Management as an Automated Service
By integrating Service Management and Identity and Access Management, CA
Identity and Access Management as an Automated Service Rapid
Implementation is designed to enable organizations to further automate
identity and access management processes and integrate them into an
overall IT service management framework. This helps lower costs, reduces
errors, and leverages a single point of contact for the delivery of IT
services.
The integration uses CA
Service Catalog to deliver identity services fulfilled through CA
Identity Manager, helping to automate approval and fulfillment
workflows such as identity provisioning, identity changes, resource
entitlements, password self-service and others.
Optional features include CA
Service Desk, to help increase control over the service request
process, and CA
SiteMinder
Web
Access Manager, to help protect integration components and web
applications.
This CA Services offering is provided with a set of pre-built
accelerators and services designed to help enable rapid implementation
into the customer’s environment.
Manage Infrastructure as an IT Service
This integration is designed to help enable IT organizations leverage
their investment in CA
SPECTRUM Network Fault Manager, CA
NSM and CA
CMDB to actively manage IT services and their infrastructure with a
business perspective, and to help improve change, configuration,
incident and problem management processes.
CA Services helps customers model their IT services in the above
discovery tools and establishes the relationships of the components to
the IT service. This information is extracted and loaded into the CA
CMDB, to help accelerate the complex and time-consuming task of
verifying accurate information and to mitigate data entry risk.
With the CA CMDB linked to the Help Desk, it should be possible to
identify the root cause of issues related to an IT service sooner,
reducing the mean time to repair, and subsequently the mean time to
resolution.
“With these and other integrations, CA Services is focused on helping
customers get maximum value from their investment in CA products,” says
M. Greg Shanton, senior vice president of Global Practices for CA
Services. “EITM business service integrations break down IT silos and
improve overall IT service quality. They are delivered using our proven
nine-stage deployment methodology and industry-leading deployment
playbooks, which ensure rapid implementations that lower risk and speed
time to value. They also help accelerate customers’ adoption of an IT
service strategy based on ITIL, COBIT and ISO principles,” Shanton adds.
These EITM business service integrations are another example of how CA
Enterprise IT Management solutions help organizations drive business
value from IT and effectively improve the economic value of IT. With CA
solutions in place, such as the EITM business service integrations,
customers are able to respond more quickly and efficiently to changing
conditions and capitalize on emerging business opportunities. The
products, solutions and services CA is announcing at CA World 2008 help
lower the total cost of ownership of IT by providing faster
time-to-value and reducing IT costs through better integration,
automation and control.
Additional Resources
About CA Services
CA Services designs solutions and delivers services that enhance
business value. With our portfolio of Enterprise IT Management (EITM)
products, services and education offerings, CA Services is the leading
choice to design and deploy enterprise-class CA solutions. Our
professionals’ vast technical knowledge and industry know-how accelerate
value from your IT initiatives and maximize return on investment. To
learn more about EITM business service integrations and how CA Services
can help you assess your IT needs, plan your IT investments and provide
training and support to get the most from your CA software investments,
go to www.ca.com/services.
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management
software company. With CA's Enterprise IT Management (EITM) vision and
expertise, organizations can more effectively govern, manage and secure
IT to optimize business performance and sustain competitive advantage.
For more information, visit www.ca.com.
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Trademarks
Copyright © 2008 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y.
11749. ITIL is a Registered Trade Mark, and a Registered Community Trade
Mark of the Office of Government Commerce, and is registered in the U.S.
Patent and Trademark Office. COBIT is a registered trademark of ISACA
and the IT Governance Institute. All other trademarks, trade names,
service marks and logos referenced herein belong to their respective
companies.
See the original story at: http://eon.businesswire.com/releases/ca_service/access_management/prweb1630954.htm
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