Leading Market Research Firm Finds Significant ROI from Using CA’s
Enterprise IT Management Solutions to Improve IT Economics and Gain
Business Value
Eight Companies Surveyed Experienced an Average ROI of 433% over a
Three-year Period
LAS VEGAS (Business Wire EON/PRWEB ) November 17, 2008 --
CA, Inc. (NASDAQ: CA) today announced the availability of an IDC White
Paper* that quantifies the benefits, cost savings, and return on
investment (ROI) that can be achieved by using CA's Enterprise
IT Management (EITM) software products to help govern, manage and
secure IT infrastructure and operations. All eight companies interviewed
in the CA-sponsored
White Paper experienced positive ROI from deploying CA EITM
solutions. The average ROI was 433% over a three-year period and the
companies experienced payback of their initial investment in less than
one year.
The use of automated IT management software tools typically brings
direct benefits to IT operations, company business services, and
end-users in terms of IT productivity, user productivity, cost savings,
and revenue increase. These areas were the principal focus of the IDC
White Paper, which was comprised of in-depth surveys with North American
companies in the entertainment, telecommunications, finance, computer
services, and management services industries. The survey asked about
their use of one or more CA EITM solutions in the three functional
areas: Application
Performance Management, Infrastructure
Management, and Service
Management.
On average each company deployed between two and three CA EITM
solutions. While each functional area had different costs and benefits,
IDC found that there was a positive trend in deploying solutions from
multiple functional areas. Deploying solutions from a single functional
area yielded $46,000 in annual benefits per 100 users and an ROI of
277%; deploying solutions from two groups delivered $74,000 per 100
users in benefits and an ROI of 417%; deploying solutions from all three
groups led to $104,000 in annual benefits per 100 users and an ROI of
516%.
The most significant benefit generated by CA’s EITM solutions is the
automation of IT tasks and the subsequent increase in IT productivity.
Increased IT productivity accounted for 61.4% of total benefits for the
CA customers. The companies were able to reduce application downtime
significantly, increasing the available hours of productive work.
Improvements in user productivity accounted for an average of 21.8% of
total benefits. Other major benefits included average direct cost saving
of $9,621 per 100 users and average revenue increase of $3,190 per 100
users.
“The downturn in the world economy has driven IT economics, especially
the cost of IT operations, to the forefront of concerns of enterprises,
service providers and governments,” said Ajei Gopal, executive vice
president and general manager of CA’s EITM Group. “The results of IDC’s
ROI White Paper clearly demonstrate the business value of using CA EITM
solutions.”
White Paper Highlights By Functional Area
Application Performance Management
Four of the eight companies interviewed had deployed the CA
Wily Application Performance Management solution, which is comprised
of CA
Wily Introscope and CA
Wily Customer Experience Manager. The most important benefits are as
follows:
-
The time required to implement applications has been reduced and
application performance delays have been cut by 71%.
-
Customers use EITM across their companies to assess risk. CA Wily APM
has helped customers become more proactive. Now they know when a
problem is going to occur and take steps to prevent it. In the event
that an error dictates a system restart, technicians are able to
continue running applications without losing any information. As a
result, downtime has been reduced by 70%.
-
In some cases, while the number of users or devices has not changed,
operational efficiency has been improved by decreasing the mean time
to repair (MTTR). By helping to more quickly identify where problems
are in the system, the CA Wily APM solution helped to reduce MTTR for
applications by 50%.
-
Since the deployment of the CA Wily APM solution, data collected from
end-users is now more accurate, leading to fewer errors in the company
applications. In addition, performance tracking has helped ensure high
quality support. Applications associated help desk calls have been
reduced by 20%.
Infrastructure Management
Six of the eight companies interviewed had deployed CA
Infrastructure Management solutions, including CA
eHealth Network Performance Manager (NPM), CA
SPECTRUM Network Fault Manager (NFM), CA
NSM, CA
Insight Database Monitor for Distributed Databases, and CA
Insight for DB2 for z/OS. The most important benefits are as follows:
-
Customers have a better understanding of their bandwidth capacity and
only buy more bandwidth when it is truly needed. There is a more firm
grasp on network topology and better utilization of existing assets.
Bandwidth and networking costs have been reduced by 50%.
-
Customers are able to detect poor service levels and also predict when
a failure will occur. The organizations can then employ redundant
devices and react before the end-user is aware of the problem. Help
desk calls have been reduced by 40%.
-
An increase in service levels, decrease in service delivery cost and
increased availability of clients’ systems have led to a reduction in
downtime of 30%.
-
CA customers also enjoy several business benefits. They are able to
expand to meet new business demands such as streaming video and voice
over IP.
-
After the deployment, the network requires fewer full-time employees
(FTEs) to maintain and some IT staff has been reassigned to other
business critical roles. Administrators can now monitor multiple
databases on different platforms from single console. IT staff
productivity is improved, as the number of devices grows each year the
IT head count remains constant.
IT Service Management
All of the companies interviewed had deployed CA
IT Service Management solutions, including CA
CMDB, CA Unicenter Service Desk (now called CA
Service Desk Manager), CA
Service Catalog, CA
Service Assure, CA
Service Metric Analysis and CA
Software Change Manager. The most important benefits are as follows:
-
Incident response times are improved and customers have well defined
processes for resolving errors. The CA tools have allowed the
customers to reduce errors, produce management reports with ease, and
analyze historical data. Customers are also able to manage the amount
of change happening in the environment and improve system uptime. With
incident, problem, and change management solutions deployed, customers
are also better able to manage their services, assets and capacity.
The total reduction in downtime has been 20%.
-
Service desk administrators are now able to handle more calls. There
is an increasing percentage of automated trouble tickets and reports
to management. Overall, IT productivity has risen by 25%.
-
There has been improvement in application stability, which allows for
better organizational coordination and tool integration. IT
departments discover potential incidents faster and find root causes
more quickly. The CA solutions have also reduced the effort required
in auditing processes. As a result, audits have become easier to pass.
Customers have avoided creating new IT positions and reallocated staff
more efficiently. The staff has been able to take a more proactive
role in promoting ITIL processes and improving their IT maturity level.
* IDC White Paper sponsored by CA, “Improving IT Economics and Gaining
Business Value with CA’s Enterprise IT Management Software: An ROI
Study,” Doc # 214817, November 2008
About CA
CA (NASDAQ: CA) is the world’s leading independent IT management
software company. With CA's Enterprise IT Management (EITM) vision and
expertise, organizations can more effectively govern, manage and secure
IT to optimize business performance and sustain competitive advantage.
For more information, visit www.ca.com.
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Copyright © 2008 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y.
11749. All trademarks, trade names, service marks, and logos referenced
herein belong to their respective companies.
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