Los Angeles, CA (PRWEB) July 15, 2014
Over the next several weeks, contact center managers, professionals, executives, leaders, and industry experts will have the opportunity to participate in this study.
Online surveys conducted by BenchmarkPortal began on July 10th and are available for anyone to complete at http://www.surveygizmo.com/s3/1721629/One-Minute-Survey-Headsets-in-the-Call-Center.
Headsets are commanding increasing attention in the contact center industry due to impact on:
“We are interested in your opinion regarding headset preferences, attributes, and their impact on the contact center customer experience. To show appreciation for providing your feedback in this quick, fun, and interactive survey, Jabra and Benchmarkportal will award 5 participants Jabra Solemate Wireless speakers," said Eva Grossman, BenchmarkPortal's survey manager. "Please forward the survey link to other contact center managers. Participation in the survey will take no more than 2 minutes. Responses are anonymous and are gathered and shared for statistical purposes only. The data will not be used to identify you personally, or your center, in any way. Thank you for your participation!"
Click the following link to access the Wireless Headset Research Survey: http://www.surveygizmo.com/s3/1721629/One-Minute-Survey-Headsets-in-the-Call-Center.
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.