Our focus is on deploying a robust call center technology platform for medium and large call centers with emphasis on features, scalability and redundancy
Fredericton, NB (PRWEB) June 17, 2010
Indosoft has successfully deployed Redfone foneBridge2 with its call center software Q-Suite, enabling clustering of Asterisk servers for high availability redundancy. Redfone foneBridge2 is an integrated black-box T1/E1-to-Ethernet Gateway designed as an alternative to PCI boards for providing PRI interface. Indosoft call center software Q-Suite is a unique and feature rich ACD providing a powerful contact center technology platform for Asterisk telephony, geared towards medium and large call centers. Q-Suite ACD easily scales to multiple Asterisk servers and provides high availability as well as call recovery. Its ACD for Asterisk is available with socket and .NET interfaces allowing business verticals to integrate CTI (Computer Telephony Interface) into their applications.
"This deployment is surely a good indicator of Indosoft's confidence in Redfone foneBridge2," says Mark Warren, CEO of Redfone. "Asterisk running on commercial servers can experience single points of failure, putting voice traffic at risk. Redfone foneBridge2 is a second-generation external hardware appliance that provides redundancy by handling Linux clusters running Asterisk. We are delighted to add Indosoft Call center software Q-Suite to the list of contact center platforms that use Redfone products."
"Our focus is on deploying a robust call center technology platform for medium and large call centers with emphasis on features, scalability and redundancy," says Gabe Bourque, V. P. of Operations at Indosoft. "Asterisk has evolved to become the dominant vehicle for contact center and phone system migrations to IP telephony. This was an ideal opportunity at a large public university to deploy Redfone with our call center software. Q-Suite offers a robust, redundant call center ACD capable of scaling to multiple Asterisk servers. High availability ACD and the ability to preserve calls during any single point of failure are two distinct features essential for mission critical contact centers."
Q-Suite with its versatile ACD provides all essential and advanced features required for setting up and migrating contact centers to Asterisk. A drag and drop graphical tool is available for the creation of Dialplans to build sophisticated IVR for effective call routing and call processing. Roaming and remote agent setup with Hot Desking, On-hook and Off-hook agents, Skills based Routing and Queue Prioritization allow complete control over the management of inbound services. Call monitoring, wall-board, queue announcements and detailed reporting are some of the other features available out of the box within Q-suite's ACD.
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk, Q-Suite. Since migrating its contact center solution to Asterisk in 2003, Indosoft has been evolving its call center technology platform, to offer a scalable, feature-rich, redundant ACD for Asterisk and VoIP.
Redfone Communications is a pioneer and leader in delivering hi-performance, hi-reliability T1/E1 and SIP connectivity solutions. Formed in 2003 and built by a team of veteran engineers specializing in the very demanding field of avionics data communications, Redfone's unique engineering pedigree delivers extremely robust, reliable and unique hardware and software solutions to the telephony market.