We required feature-rich, scalable call center software with remote, distributed architecture capabilities that could easily scale to hundreds of agents working concurrently, as well as a complete API supporting complex CTI for Asterisk.
Fredericton, NB (Vocus/PRWEB) March 15, 2011
Indosoft today announced that Worldwide Access Solutions Inc., a successful and innovative provider of Call Center Service Solutions with deployments of Q-Suite, has successfully developed and launched productivity modules to its contact center platform on Asterisk. This was made possible by Q-Suite’s robust CTI for Asterisk with .NET and Socket library, and has allowed WASI to enhance and customize its call center services to fulfill expanding business requirements.
With a rich history in technology and communication based services, WASI focuses on delivering personal and innovative call center service solutions to its clients, including media-driven sales, customer cultivation and retention, business sales and lead generation for the technology, financial services, and health care industries. With an increasingly diverse client base, WASI relies upon the contact center technology platform and its extreme flexibility to provide successful outsourced call center services and meet client needs.
“In 2009, we began searching for a call center software for the Asterisk telephony platform because we knew we needed to migrate to IP telephony and we understood the immense value of Asterisk and its enormous flexibility,” says Mike Deane, Chief Software Architect at WASI. “However, we needed a call center ACD to go with our IP telephony. We required feature-rich, scalable call center software with remote, distributed architecture capabilities that could easily scale to hundreds of agents working concurrently, as well as a complete API supporting complex CTI for Asterisk. Q-Suite provided us with enterprise call center functionality while its rich API for CTI integration made it possible to develop add-on modules to meet our clients’ most challenging requirements. In one such example, we built a module that allowed custom handling of our client’s hot-leads to be inserted and called within a few seconds of receipt. We also developed other modules that provide the customization of live transfers and bridging of calls from our call center operations. With these modules we are able to provide our customers with customized features and equip WASI with a clear competitive advantage. I am very impressed with Q-Suite call center software for Asterisk, as well as with Indosoft support. We feel we have made the right decision in building our contact center platform based on Asterisk with Q-Suite."
"Q-Suite call center ACD is ideal for migration to IP telephony using Asterisk. It provides feature-rich call center functionality out-of-the-box, as well as the unique ability to develop custom features through its rich API for Asterisk CTI integration,” says James Terhune, CTO at Indosoft. "Asterisk is a leader in IP telephony and Q-Suite provides a high end contact center solution geared towards both inbound ACD with skills based routing and outbound dialer with predictive dialing. The architecture of the call center ACD within Q-Suite enables organizations to scale to a multi-server, multi-tenant setup. Q-Suite is a next-generation platform that can be setup in a high availability mode with redundancy. These advanced feature sets coupled with the overall capabilities of the Asterisk platform make Q-Suite a compelling choice for call center software when setting up new contact centers or migrating to IP."
About Indosoft Inc.
Indosoft Inc. is a global provider of call center software for Asterisk. It has been providing call center solutions to medium and large contact centers around the world for over ten years. It also licenses its ACD for Asterisk with .NET and Socket library to enterprises utilizing Asterisk in their product line. Indosoft has been making available Q-Suite ACD for private label contact center technology solutions.
WASI provides innovative, business-focused contact center solutions for both emerging and established streams of non-profit or for-profit organizations. WASI and its advanced contact center technology platform have established a reputation for quality among their diverse client list. This reputation for quality was earned by WASI through delivering winning service results for each and every client with whom they partner.
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