BenchmarkPortal Announces: Survey Underway on Call Center Inbound Sales Best Practices

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BenchmarkPortal is conducting a survey on inbound sales best practices. Survey closes on Sept. 7, and all participants will receive the results of this survey.

BenchmarkPortal - The Source for Contact Centers

This survey is intended for call centers that primarily handle inbound sales calls. Participation in the survey will take no more than 10 minutes and is confidential.

Over the next two weeks, call centers will have the opportunity to participate in a research study about inbound sales best practices.

Online surveys conducted by BenchmarkPortal began on Aug. 27 and are available for anyone to complete at http://www.surveygizmo.com/s3/983378/Industry-Survey-TM-on-Best-Practices-for-Inbound-Blended-Sales.

This is BenchmarkPortal’s third year of collecting metrics for call centers involved in inbound and blended (inbound and outbound) sales. Participants will receive the results of this survey via e-mail, at no cost, within 10 business days of the survey’s close.

"This survey is intended for call centers that primarily handle inbound sales calls," said Crystal Kay, BenchmarkPortal's marketing director. "Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey will take no more than 10 minutes and is confidential."

The survey will be completed by Sept. 7 at which time BenchmarkPortal will compile and report the results within 2 weeks.

Click the following link to access the Inbound Sales Best Practives Survey.

About BenchmarkPortal
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.

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