Santa Barbara, CA (PRWEB) August 31, 2012
Over the next two weeks, call centers will have the opportunity to participate in a study about language interpretation within their centers.
Online surveys conducted by BenchmarkPortal began on Aug. 20 and are available for anyone to complete at http://www.surveygizmo.com/s3/948585/Language-Interpretation-One-Minute-Survey-June-2012.
This survey of the call center industry is to help determine what steps centers are taking to service customers who prefer to communicate in their own language. Non-English call handling has become a hot topic for many contact center managers due to increased immigration and globalization and the unique customer service issues they may present.
"This survey is aimed for predominantly English language contact centers based in Northern California," said Crystal Kay, BenchmarkPortal's marketing director. "Please complete the survey and forward the survey link to other appropriate contact centers. Participation in the survey will take no more than 10 minutes and is confidential. Participants will receive the results of this survey via e-mail, at no cost, within 10 business days of the survey’s close."
The survey will be completed by Sept. 15 at which time BenchmarkPortal will compile and report the results within 2 weeks.
Click the following link to access the Language Interpretation Within Contact Centers Survey
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com.