We chose inContact because they give us a scalable, transparent set of tools that are critical to our success in the contact center industry.
Reno, NV (PRWEB) July 7, 2009
Vector BPO (http://www.vectorbpo.com) announced today that it has signed an agreement
with inContact, Inc. (NASDAQ: SAAS) to utilize inContact's on-demand contact center software for their domestic and international operations. Vector provides contact center services to mid-size businesses looking to lower their costs by outsourcing offshore.
Until recently, only the largest companies were able to take advantage of the savings provided in locations like the Philippines. Vector's offshore facility in Cebu, Philippines is staffed by highly educated, well-trained agents with an affinity to American culture. This creates a business climate that is particularly well suited to servicing mid-size American companies.
Operating in a market half a world away from most of its customers, Vector BPO is differentiating itself in the marketplace by providing high visibility into its call center, and is leveraging the inContact solutions to do it. Vector's new capabilities will allow its clients to monitor the day-to-day activities and performance of Vector's agents with their customers. This transparency is made possible by inContact's fully integrated software platform.
"We chose inContact because they give us a scalable, transparent set of tools that are critical to our success in the contact center industry." said Paul Flannery, Vector BPO President and CEO. "Today, our clients can sit in their offices - anywhere in the world and monitor our interactions with their customers. They can witness first hand how we execute how we deliver results for them."
The Philippines is growing quickly in call center market share. According to Dallas-based Everest Research Institute, the country has risen from virtually zero market share a decade ago to the No. 2 spot today, or 15%. Vector's transparency differentiator has caught the attention of the industry, and Vector expects its Cebu facility to grow to at least 800 seats.
About Vector BPO:
Vector BPO is an American-owned and managed full-service contact center with facilities in Reno, Nevada and the Philippines. The company's inbound services include customer support, customer retention, sales desk/order capture, and technical support. Vector BPO also offers outbound services including telemarketing, surveys & polling, notifications, customer retention and collections. Its senior management team is led by contact center industry veteran Paul Flannery, President & CEO.
inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit http://www.incontact.com.
inContact® is the registered trademark of inContact, Inc. All other company and product names are trademarks, registrations or copyrights of their respective owners.
For more information, please call 800-454-9656 or visit http://www.vectorbpo.com