Naples, FL (PRWEB) October 31, 2013
CallMiner (http://www.callminer.com), the leader in speech and voice of the customer analytics solutions for contact centers, announced today the successful completion of its fifth annual Customer Advisory Board meeting. The event, which took place from October 21-24, 2013, included scheduled presentations from customers, informal breakout discussions, as well as advanced user training sessions.
Senior quality, customer care, and contact center staff from Sandals, State Collections, Santander-SCUSA, AMCOL, Bluegreen, EOS CCA, Higher Ed Growth, Nautilus, and others gathered to share their unique experiences with CallMiner’s speech analytics software Eureka and explore the value and ROI the software has brought to their companies.
EurekaLive, CallMiner’s real-time call center quality assurance solution that monitors in progress calls for the purposes of ensuring compliance and positive customer experiences, was also showcased. Esam Rhman, Business Analytics Manager at Saveology, stated “I love the direction CallMiner is heading in. I find the potential of some of the technologies and products CallMiner are offering to be truly game-changing.”
Jeff Gallino, CallMiner’s Chief Technology Officer and Customer Advisory Board Member Chairman, said, “Great customers and partners are a primary reason why CallMiner is growing so quickly. Their continued innovative use of the product and the amazing returns they see inspire the rest of us towards greatness.”
Other quotes from customers about the event:
“The CallMiner CAB is one of the best experiences I have had as a speech analyst. Not only were there many great presentations, we also had the chance to interact with fellow users and learn things far above and beyond what I could have learned from just using the product.”
Carl Miller, Speech Analyst, Defender Direct
“An effusion of ideas, sharing of successes, and networking towards best practices.”
Darryl Smith, Contact Center Operations Director, Netrada
“Truly leading edge and I am excited how this will fundamentally change our operations and impact our results.”
Don Yager, Executive Director – Enterprise Performance Development, Afni
“It’s great to interface with other users and build a network to use as we continue to expand our use of CallMiner.”
Alison Atkinson, Project Manager, Williams & Fudge
“The CAB provides an excellent opportunity to network with other companies with similar experience levels and strategies for CallMiner.”
Tony Erzen, Reporting Analyst, Biogen Idec
CallMiner is the market leading cloud-based solution for improving agent performance through Voice of the Customer analytics across all channels. Eureka automates the overwhelming process of monitoring information from 100% of interactions – calls/audio, chat, email, surveys and social – to uncover consistent and reliable information about agent performance. Real time business intelligence can be leveraged by enterprises to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvements. For more information, please contact CallMiner at (781) 547-5666, or visit http://www.callminer.com.