Santa Barbara, CA (PRWEB) April 09, 2013
BenchmarkPortal will air a new online radio show on CallTalk, discussing whether you are a lemming or a leader. Contact Centers pretty much operate the same way and most call center managers are guilty of taking a “lemming” approach to management, process and growth. Lemmings plod along doing the same things in the same way, following the same path others follow. If you have been around this industry for any length of time, there’s really not that much that comes along that that is ground breaking, earth shaking and record shattering. If you want to change your course and have “Break-Out” results in short time durations then this is the session for you. Mr. Riddell will show you step by step how he “re-engineered” a small call center with Blinds.com and achieved award winning results.
The host for this show is Bruce Belfiore, CEO at BenchmarkPortal. The guest speaker is Steve Riddell, from Blinds.com
The free online radio show will air Wednesday, April 17th, 2013, at 10 a.m. PT/1 p.m. ET. Click here to listen to CallTalk, (http://www.benchmarkportal.com/call-center-newsresources/calltalk-online-radio-show)
A fun and exciting online program for education and learning, for the customer service industry. Once a month, broadcast directly over the Internet to your desktop, covers informative and educational topics that impact the contact center and customer service today.
BenchmarkPortal’s founders pioneered the first contact center benchmarking study in 1995. Now custodian of the largest database of contact center metrics in the world, BenchmarkPortal is a leader in certification, training, consulting and research for the customer contact industry. Its team of professionals has gained international recognition for expertise and innovation in best practices. BenchmarkPortal’s mission is to help management optimize the performance of their center in terms of both cost and quality, encourage customer loyalty and build enterprise value. For more information on BenchmarkPortal, call 1-800-214-8929 or visit http://www.BenchmarkPortal.com