McCarthy Tétrault LLP Empowers Assistants, Leverages Time Zones and Optimizes Ratios Via BigHand Software

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Business benefits cited by the firm include greater assistant utilization, time zone maximization, staff optimization, the creation of virtual teams, and the ability to easily transcribe voicemail.

Leading Canadian law firm McCarthy Tétrault LLP today reports its 1200-user BigHand digital dictation roll out has been a widespread success, delivering substantial return-on-investment. Business benefits cited by the firm include greater assistant utilization, time zone maximization, staff optimization, the creation of virtual teams, and the ability to easily transcribe voicemail.

Thomas Oakes, IT Director at McCarthy Tétrault describes: "If we go back two years most of the firm were using tape machines, and it was clear that analogue equipment was on its way out. But for us it wasn't just a case of a opting for a straight replacement of those devices with their digital equivalent; standalone digital recording devices are just as isolated as tape recording devices and we saw after using them that a key component of a project like this is leveraging the flow of work nationally and promoting team-working."

"We were looking for tools that would make assistants more efficient, to give assistants more visibility of workloads within the rest of the organization at their own work station, allow them to collaborate and enable them to use workflow to get more done. Assistants disliked the old tapes so this was like a new world opening up, but there was still potential for it to cause a support problem. However the software is so easy to pick up we find them collaborating, pitching in -- we've really unleashed a latent productivity within that group that had been held back by outdated analogue technology. Assistants are some of the most technology savvy people in the organizations and have been empowered by the upgrade."

Jacques Bisson, McCarthy Tétrault Chief Administrative Officer summarizes: "We believe it has been one of the two or three best technologies in terms of identifying a quick ROI that have ever been deployed at the firm. You can share work, control your work load; see where work you have delegated is. The productivity increase among our lawyers and assistants has been tangible since the first day we went live."

"What is more we run an annual satisfaction survey covering a number of operational areas and BigHand got one of the highest marks, which is surprising considering it was a system that also introduced change. But I think this reflects that the BigHand software doesn't need much time to make a difference to the workload of an individual and prove itself -- very quickly you can 'do more'. Software that facilitates cost reduction and rates highly on user satisfaction rankings really is a win-win product."

For further information or to request the full BigHand at McCarthy Tétrault LLP Case Study please email: inquiry (at) bighand.com

Contact:
Dan Speed, VP Marketing, BigHand. Tel: +1 312 893 5906
Jobst Elster, Envision Agency. Tel: +1 850 385 4599

About BigHand:
BigHand is based out of Chicago, London, Sydney and Toronto. BigHand is the leading digital dictation vendor in the global professional services sector. BigHand3 was awarded 'Best of Breed System of the Year' at the Legal Technology Awards for 2008, and BigHand Mobile (BlackBerry Edition) was voted 'Mobile Product of the Year' at the CNET Business Technology Awards 2008. BigHand has also been nominated in the Sixth Annual Law Technology News (LTN) Awards for 2009 as 'Dictation System of the Year' and 'Mobile Tool of the Year'. Further information is available at http://www.bighand.com.

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DAN SPEED
BigHand
312 893 5906
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