We selected Lombardi Teamworks because we found it offers us the most flexibility and scalability in terms of delivering competitive process advantage for us and our customers.
London, UK (PRWEB) February 25, 2009
Lombardi®, a leader in business process management (BPM) software, today announced that the global Business Process Outsourcing (BPO) unit of Capgemini SA has selected its award-winning Teamworks® BPM software suite as the core platform to support the company's next-generation business process service offerings.
"Over the past 12 months we thoroughly reviewed numerous BPM offerings in order to gauge their ability to support the next-generation of our business process outsourcing service offerings", said Hubert Giraud, head of Capgemini Global BPO. "We selected Lombardi Teamworks because we found it offers us the most flexibility and scalability in terms of delivering competitive process advantage for us and our customers."
The agreement covers Capgemini's BPO group globally, spanning five BPO centres across North America, Europe and Asia-Pacific. The company will deploy Lombardi Teamworks as the standard process framework for all of its BPOpen 2.0™ BPO managed processes and will make it available to both existing and future customers as a way to help drive further efficiencies in their businesses.
The first deployment is focused on updating Capgemini's core Account Payables business process services and will initially be rolled out to the company's EMEA customers, and will be followed by all other BPO locations. Powered by Lombardi, the new process frameworks will enable Capgemini to devise and utilise optimised best practice processes, and deliver these new services scalably and efficiently. The result offers dramatic improvement results for its customers, while ensuring that the company can continue to differentiate itself from other BPO competitors.
"Capgemini continues to set the standard for outsourced business process service efficiencies and results," said Rod Favaron, chairman and CEO, Lombardi. "We are proud that they have standardized on Teamworks as the core BPM platform inside the next generation of their global process outsourcing offerings."
Lombardi is a leader in business process management (BPM). We offer award-winning BPM technology and services to help our customers, partners and government agencies around the world succeed with their process improvement initiatives.
Lombardi is behind some of the largest, most successful BPM implementations in the world. Our customers include AARP, Aflac, Allianz Group, Applied Materials, Banco Espirito Santo, Barclays Global Investors, Chiquita Brands, Dell, Financial Services Authority, Ford Motor Company, Hasbro, ING Direct, Intel, Jaguar Land Rover, Mirant, National Bank of Canada, National Institutes of Health, OAD Groep, Pfizer, PHH Arval, SIRVA, Symantec, UCLH, Wells Fargo, Yale University and numerous governmental agencies. For more information, visit http://www.lombardi.com.
Lombardi, Teamworks are registered trademarks and Teamworks Process Optimizer, Teamworks Portal, Teamworks for Office, Teamworks for SharePoint, Teamworks for Organization Management and Lombardi Blueprint are trademarks of Lombardi Software, Inc. All other company/product names and service marks may be trademarks or registered trademarks of their respective companies.