The call back technology will be able to tell as soon as a customer calls if there is an expected hold queue of more than three minutes.
(PRWEB) February 14, 2013
CarHistory.us.org is set to launch an experiment in using call back technology to enhance their customer service efforts, company officials said.
“We've looked into call back and seen some pretty impressive customer satisfaction metrics associated with it,” said company spokesman Josh Fraser. “It makes sense to try it out and see if our customers respond well to it.”
The call back technology will be able to tell as soon as a customer calls if there is an expected hold queue of more than three minutes. If so, the technology will ask the customer if he or she would like the system to call them back as soon as an operator is ready to serve them.
“That way, people don't have to waste time on hold anymore,” Fraser said. “We know that our customer's time is very valuable to them. We also know that being stuck on hold for long periods of time can be very frustrating. This technology should put an end to that frustration.”
By not being stuck on hold, Fraser said, customers will be able to go about their day and get things done and then have the call center contact them when they are ready.
“It should let our customers know that we are ready, willing and able to reach out to them,” Fraser said. “We hope that it lets them know just how much we care about responding to their questions and concerns.”
The company will solicit customer feedback on the program to see if it creates a positive impression.
“We won't really know how customers will react to this until we put it into place and ask them,” Fraser said. “We hope it works out well.”
At CarHistory.us.org they take pride in providing most comprehensive vehicle history reports in United States and Canada. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. For more information, visit the CarHistory.us.org or call customer service at 1-855-395-6395.