A lot of companies skimp on their customer service budget, but we feel that's a mistake.
New York, NY (PRWEB) May 13, 2013
CarHistory.us.org is focusing their resources on developing the most legit and reliable customer service team possible, company officials said yesterday.
“We believe that high-quality, legit customer service is the best way to grow our organization,” a company spokesman said. “So, that is where we are investing most of our time and money. We believe that it will pay off with great results over time.”
The company said that they will be diverting money originally allocated to marketing and advertising into hiring more customer service staff and increasing the level of customer service training.
“A lot of companies skimp on their customer service budget, but we feel that's a mistake,” the spokesman said. “You can have the most legit business in the world, but if your customer service standards are low, people will think you are a scam company.”
The company said that they will continue to keep their customer service staff based in North America and provide financial incentives to make sure their employees provide legit answers to customer questions.
“Customer service started getting a bad name when companies started sending their call centers offshore,” the spokesman said. “They ended up having customer service staff that didn't understand their company or our culture. People didn't feel that they were getting legit advice. We want to change that perception in the marketplace.”
The spokesman said that the company feels that high-end customer service will bring in as much new business as any ad campaign they could finance.
“The deal is that word-of-mouth business is the best business,” he said. “And the truth is that if you provide a legit customer service experience, people will tell their friends and neighbors about your service. That is our path to growth.”
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-395-6395, or email Manager(at)CarHistory(dot)us(dot)org with any questions or concerns.