Customer service representatives will now search the web and do their best to find customer complaints that have yet to be brought to their attention.
San Diego, CA (PRWEB) May 20, 2013
CarHistory.us.org is becoming proactive in finding and solving customer complaints, company officials said yesterday.
“People don't always come to us when they have a complaint,” a company spokesman said. “We understand that. So we are going to try to find them and let them know we take their complaints seriously.”
The company said they were aware that many people won't call a complaint hotline because they are used to poor customer service.
“People assume that call centers won't really address their complaints,” he said. “So they write about it on their blogs and social media to get out their frustration. We understand that, but we also want them to know we take each and every complaint seriously.”
Customer service representatives will now search the web and do their best to find customer complaints that have yet to be brought to their attention, he said.
“When we find a complaint, we'll contact the customer directly,” he said. “We'll show them that we can solve it, and want to be fair to all of our customers.”
The company said they were trying to create a new higher standard for customer complaint resolution.
“Many companies feel that if they don't hear about a complaint, all of their customers are happy,” he said. “We know that's not the case, and we will make sure that we are as proactive as possible in solving their complaints.”
CarHistory.us.org, an online source for public records, takes pride in providing the most comprehensive vehicle history reports in North America. With hundreds of users daily, motor vehicle report availability and customer service are top priorities for CarHistory.us.org. Visit CarHistory.us.org today to chat with a live representative, call 1-855-395-6395, or email Manager(at)CarHistory(dot)us.org with any questions or concerns.