Boise, Idaho (PRWEB) June 25, 2013
Casino consultant Robinson & Associates, Inc., announced today that Casino Train the Trainer, an intensive five-day, life-changing program that helps participants push themselves to a higher level professionally and personally, is explored in a June column published by Infinity Gaming Magazine.
“Our Train the Trainer program goes far beyond customer service training for casino employees,” said Martin R. Baird, chief executive officer of Robinson & Associates, a casino consulting firm to the global gaming industry. “In the Infinity column, I explain that Train the Trainer changes the participants’ lives.”
Each participant emerges from the program a new person, Baird said. “In addition to having a firm understanding of how to provide excellent customer service and why service is important, participants also are more confident and feel they are capable of doing anything,” he said. “Their co-workers and families see a wonderful change in them.”
In the column, Baird also wrote about:
–The program’s unusual approach to training and learning.
– Extensive exercises on service.
– Participants pushing themselves and each other to the limit.
– Bonding among participants.
Those interested in reading the Infinity column may click here.
Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.
For more information, visit the company’s Web site at http://casinocustomerservice.com/services.htm or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about a variety of topics at Martin Baird’s blog at http://casinocustomerservice.com/casino_news.htm/, including casino-related articles, casino customer service training, mystery shopping, casino reputation measurement, casino training, service gap analysis and more. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.