Casino Reputation, Impact of Casino Reviews, ThingLink Interactive Reputation Image Are Explored in This Week’s ‘Casino Customer Service Solutions, Tactics and More’

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Casino reputation, how reputation is shaped by casino reviews at social media sites and other topics are featured in this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today.

Casino Reputation and Bad Casino Reviews

Casino reputation and how it is shaped by casino reviews at social media sites should be top of mind with gaming executives who want their property to succeed in this age of Google searches and instant communication.

Casino reputation is the focus of this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today. The newsletter also explores how casino reputation is shaped by casino reviews at social media sites and features a ThingLink reputation interactive image.

Those interested in receiving this week’s edition and future issues should contact Robinson & Associates at lbaird(at)raresults(dot)com or call 208-991-2037. They also may subscribe by clicking here.

“Casino Customer Service Solutions, Tactics and More” curates links to online articles, news releases, videos, graphics and more and presents them in a format that makes it easy for readers to review and then click for more information.

About Robinson & Associates

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at http://www.casinocustomerservice.com or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about casino customer service improvement at Martin Baird’s blog at http://www.mbaird.blog.com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

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