Any casino that does not treat its employees right will struggle against strong headwinds and fail to reach its potential for success.
Boise, Idaho (PRWEB) July 31, 2012
Robinson & Associates, Inc., today announced that the company’s chief executive officer, Martin R. Baird, will participate in two customer service panel discussions at the Oklahoma Indian Gaming Association Conference and Trade Show in mid-August in Oklahoma City.
Baird will speak from 10 to 11 a.m. Aug. 14 during a panel presentation titled “10 Top Things to Good Customer Service.” The session will explore ideas to keep casino customers coming back to play again and again. Baird will speak from 11:30 a.m. to 12:30 p.m. Aug. 15 during a panel presentation titled “Treat Your Employees Right and They Will Treat Your Customers Right.” That session will delve into how good internal customer service leads to great external customer service.
The conference will be held at the Cox Convention Center.
“There are two critical elements to having a successful casino,” Baird says. “First is an outstanding gaming experience. That clearly is one of the ways to keep guests coming back to play again and again. Employees create the excellent gaming experience by providing stellar customer service.
“Second, any casino that does not treat its employees right will struggle against strong headwinds and fail to reach its potential for success. Happy employees pave the way for having happy guests. Employees are the casino’s front-line contact with customers and that is where the catalyst for success occurs. Treat employees right and they will reciprocate with customers.”
For nearly 20 years, Robinson & Associates, Inc., has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement and improvement. For more information, visit the company’s Web site at http://www.casinocustomerservice.com or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.