Casino Mystery Shopping, Beverage Service Explored in This Week’s ‘Casino Customer Service Solutions, Tactics and More,' Robinson & Associates Announces

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A variety of topics, including casino mystery shopping mistakes, the irony of beverage service and more, are covered in this week’s “Casino Customer Service Solutions, Tactics and More’ announced by Robinson & Associates, Inc.

Learn valuable lessons about casino beverage service, mystery shopping and more.

Casino mystery shopping mistakes, employee happiness in only 21 days and the irony of casino beverage service are among the topics covered in this week’s edition of “Casino Customer Service Solutions, Tactics and More,” Robinson & Associates, Inc., announced today.

”Other topics include casino employee recognition bias, customer service improvement mistakes, the importance of casino guest and employee advocates and more,” says Martin R. Baird, chief executive officer of Robinson & Associates, Inc., a guest service consulting firm to the global gaming industry. “There’s something of interest for any casino executive interested in making their property more successful.”

Those interested in receiving this week’s edition and future issues should contact Robinson & Associates at lbaird(at)raresults(dot)com or call 208-991-2037. They also may subscribe by clicking here.

“Casino Customer Service Solutions, Tactics and More” curates links to online articles, news releases, videos, graphics and more and presents them in a format that makes it easy for readers to review and then click for more information.

About Robinson & Associates

Martin R. Baird is a casino consultant and chief executive officer of Robinson & Associates, Inc. For 20 years, Robinson & Associates has been dedicated to helping casinos improve their guest service so they can compete and generate future growth and profitability. A Boise, Idaho-based consulting firm to the global gaming industry, Robinson & Associates is the world leader in casino guest experience measurement, management and improvement. Recently, it announced Simply Share, a real-time customer feedback platform that makes it fast and easy for casino customers to share their experience directly with casinos instead of posting comments online at social media sites.

For more information, visit the company’s Web site at or contact Lydia Baird, director of business development, at 208-991-2037 or lbaird(at)raresults(dot)com. Read about casino customer service improvement at Martin Baird’s blog at Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.


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