Minnesota Call Center Employees Represented by Nichols Kaster, PLLP Sue Verizon Wireless for Unpaid Wages

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The case seeks to include those who worked as call center employees in Minnesota providing technical support and/or customer service by telephone.

Nichols Kaster, PLLP
This unpaid time adds up and results in significant savings to companies that fail to pay it.

On February 3, 2012, a former Verizon Wireless call center employee filed a case in the United States District Court for the District of Minnesota, on behalf of herself and others similarly situated, to recover overtime pay. The case seeks to include those who worked as call center employees in Minnesota providing technical support and/or customer service by telephone. The Complaint alleges that Verizon Wireless required these employees to perform unpaid work before and/or after their scheduled shift. That work included, but was not limited to, time spent booting-up computers, initializing software programs, and reviewing work-related emails and intranet messages. The Complaint asserts that Verizon Wireless expected its employees to be ready to answer calls when their scheduled shifts started, but did not pay them for the time they spent getting ready to take those calls.

The law firm of Nichols Kaster, PLLP, which has offices in Minneapolis and San Francisco, represents plaintiffs. One of its partners, Michele R. Fisher, stated, "call center employees should be paid for the time they spend preparing to take calls and shutting down their systems after those calls end. This unpaid time adds up and results in significant savings to companies that fail to pay it." The case is entitled Jennings v. Cellco Partnership d/b/a Verizon Wireless, Civ. No 12-cv-293-SRN-JJG (D. Minn.).

Additional information about the case is located at http://www.nka.com or may be obtained by contacting Nichols Kaster, PLLP toll free at (877) 448-0492 or via email at intake(at)nka(dot)com.

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Reena Desai
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