To be recognized by ICMI is an honor and further distinguishes TransCore's customer service in today's time-critical logistics environment
PORTLAND, Ore. (PRWEB) August 28, 2007
"The vast majority of call centers are small-to-medium sized," explained Brad Cleveland, president of ICMI. "We honor these centers with their own award to recognize their incredible accomplishments under challenging conditions."
The ICMI Membership's Global Call Center of the Year Award, now in its fourth year, recognizes outstanding contact center operations and is "open to all high-performing call centers everywhere." As a finalist, TransCore has undergone a full-day site visit and interviews with ICMI judges. Award winners will be announced at the Annual Call Center Exhibition in San Diego on Sept. 11, 2007.
TransCore's customer call center supports products and services within the company's 3sixty suite of transportation management products. This includes the Internet-based freight-matching platform that matches shippers, brokers and long-haul carriers and facilitates the movement of approximately $40 billion in freight annually. The 40-person customer call center located outside of Portland, Ore., provides customer service, technical support, and training for more than 20,000 customers across the country.
TransCore's 3sixty(TM) suite of products and services provides essential tools such as freight matching, satellite-based asset tracking, and accounting and dispatch software, among others, for carriers, shippers, brokers and logistics professionals to gain enterprise-wide efficiencies.
"To be recognized by ICMI is an honor and further distinguishes TransCore's customer service in today's time-critical logistics environment," said Michael Schoenholtz, TransCore's senior vice president of operations for Commercial Business Services.
With products and installations in 46 countries, more than 100 patents worldwide, and pioneering applications of Internet-based logistics services, radio frequency identification (RFID) and satellite communications asset tracking technologies, TransCore's expertise is unparalleled in the markets it serves. TransCore operates as a unit of Roper Industries, a market-driven, diversified growth company with 2006 revenues of $1.7 billion, a market capitalization of over $4 billion, and is a component of the S&P Mid-Cap 400, Fortune 1000 and Russell 1000 Indexes. For more information, visit http://www.transcore.com.
About the International Customer Management Institute
The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications.
Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit http://www.icmi.com.