NEWS BRIEF - Outstanding Service Earns TransCore ATSI National Call Center Award of Distinction

Share Article

TransCore has been honored with the prestigious 2008 Call Center Award of Distinction by the Association of TeleServices International (ATSI) for its management of the Massachusetts Turnpike Authority’s FAST LANE Customer Service Center. The industry’s trade association for providers of call center services including inbound order desk/help desk and Web-enabled customer assistance recognized TransCore at ATSI’s 2008 Annual Convention held at the Hyatt Regency Hotel, in St. Louis, Mo.

News Image
The Award of Excellence is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels

The Call Center Award of Distinction was created in response to overwhelming requests by Call Centers across North America for a tool which could be used to measure the skills of their professional Call Center Agents.

After six months of testing, an independent panel of judges scored call-handling skills for "enhanced service" applications, focusing attention on customer relationship management (CRM), courtesy, etiquette, and the use of proper call techniques, as well as response time and accuracy, the cornerstones of the Call Management Industry.

"The Award of Excellence is a 'mystery shopper' program that provides independent testing for quality assurance in customer service levels," says ATSI President Allan Fromm. "We applaud TransCore for their achievements."

ATSI extends its congratulations to the staff of TransCore on their proven quality service to their customers.

About ATSI

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet services among others.

About TransCore

With installations in 46 countries, more than 100 patents and pioneering applications of RFID, GPS and satellite communications technologies, TransCore's technical expertise is unparalleled in the markets it serves. TransCore's 70-year heritage spans the development of RFID transportation applications at Los Alamos National Labs to implementation of the nation's first electronic toll collection system.

TransCore's extensive global experience with tolling systems includes more than 7,400 installed electronic toll collection lanes worldwide and 22 customer service centers. TransCore offers an extensive suite of enterprise software applications, business process outsourcing, system integration, and maintenance services to provide complete solutions, configurable to customers' requirements. In 2007, TransCore received the TEAMFL (Transportation and Expressway Authority Membership of Florida) Chairman's Award for the most innovative transportation project of the year for the design and installation of the tolling solution for the Tampa-Hillsborough County Expressway Authority (THCEA) reversible express lanes. This project is the world's first reversible lane, open road tolling system in the world.

For more information, visit http://www.transcore.com.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Barbara Catlin
Visit website