TransCore has created an environment where our employees are focused on the success of their fellow co-workers
PORTLAND, Ore. (PRWEB) October 8, 2007
"TransCore is an outstanding example of the high-level of performance that smaller call centers are capable of achieving," said Ted Hopton, ICMI's Membership director.
The Hartford was awarded the honor for the large call center category while American Express Spain and King Arthur Flour were honored as finalists. TransCore was selected as the winner in the small-to-medium category, edging out King Arthur Flour's call center in Vermont after a rigorous evaluation process that included a full-day site visit by ICMI's call center experts.
"TransCore has created an environment where our employees are focused on the success of their fellow co-workers," said Mike Schoenholtz, the company's senior vice president of operations. "Although we manage with metrics similar to other service centers, we include the time needed for collaboration and learning. This makes good business sense and pays off in terms of bottom-line productivity, employee satisfaction and ultimately customer satisfaction. We're honored to receive this highly respected award from ICMI, and particularly the recognition of a strategy well served."
TransCore's customer call center supports products and services within the company's 3sixty suite of transportation management products. This includes the Internet-based freight-matching platform that matches shippers, brokers and long-haul carriers, and facilitates the movement of approximately $40 billion in freight annually. The 40-person customer call center located outside of Portland, Ore., provides customer service, technical support, and training for more than 20,000 customers across the country.
Each year, ICMI Membership for call center professionals recognizes outstanding contact center operations through its Global Call Center of the Year Award. For more details, please visit http://www.icmi.com/ccy.
With products and installations in 46 countries, more than 100 patents worldwide, and pioneering applications of internet-based logistics services, radio frequency identification (RFID) and satellite communications asset tracking technologies, TransCore's expertise is unparalleled in the markets it serves. TransCore operates as a unit of Roper Industries, a market-driven, diversified growth company with 2006 revenues of $1.7 billion, a market capitalization exceeding $5 billion, and is a component of the S&P Mid-Cap 400, Fortune 1000 and Russell 1000 Indexes. For more information, visit http://www.transcore.com.
About the International Customer Management Institute
The International Customer Management Institute (ICMI) is one of the call center industry's most established and respected organizations. Founded in 1985, ICMI delivered the industry's first management-level conferences, educational programs and publications.
Through constant innovation and research, ICMI's consulting and training services have become the industry's gold standard. ICMI publications, such as ICMI's Customer Management Insight, and events, including the Annual Call Center Exhibition (ACCE) and Call Center Demo and Exhibition conferences, continue to lead the industry. And ICMI's growing membership community now includes professionals representing organizations in over 50 countries. For more information on the International Customer Management Institute, please visit http://www.icmi.com.