CEDAR Document Technologies Challenges Companies to Take a Deeper Look at Their Customer Communications

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CEDAR’s recently published paper “You Think You Have a Document Output Problem, But That’s Just a Symptom” examines the real issues behind poor customer documents.

Cedar Document Technologies
Companies that depend on document-based communications are struggling to keep pace with the demands of both customers and regulators.

Companies that depend on document-based communications are struggling to keep pace with the demands of both customers and regulators. This struggle shows up in multiple areas of the business as disparate departments seek to communicate with customers and meet state and federal regulatory requirements, only to find themselves handcuffed by systems and workflows that don’t fit their needs.

This paper examines 6 common complaints raised by companies and their customers and finds that they are all rooted in a core set to system and workflow-related constraints. The paper also proposes recommendations to address the problems holistically. The results achieved by this approach are company-wide and include improvements in customer communications, reduced regulatory compliance risk, enhanced business agility, and overall profitability.

This exposé is the first is a series of “Challenger Papers” CEDAR is releasing on the issues and impacts of customer communications that haven’t kept pace with the needs of today’s digitally connected and mobile customer base.

To download your free copy of the report, click here.

About CEDAR Document Technologies (CEDAR):

CEDAR Document Technologies is the leading provider of hosted multi-channel customer communication management and self-servicing solutions. CEDAR redesigns policyholder and agent communications to improve the user experience and CEDAR’s platform optimizes the production, management and multichannel delivery of communications the processing of responses from communication recipients.

CEDAR’s platform lives between your core systems and your customers and agents, aggregating and transforming information into personally relevant communications such as policy documents, claims correspondence, welcome kits and contact center letters. The CEDAR platform empowers business users to continuously improve the communication experience without requiring time-consuming or complex IT projects. For more information about CEDAR, please visit the company’s website at http://www.cedardoc.com.

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Josh Stancil
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