CHART to Host Free Webinars for Restaurant and Hotel Training
Professionals on Employee and Management Retention, Multicultural
Workforce and Sales and Profitability
WESTFIELD, N.J. (Business Wire EON/PRWEB ) February 18, 2008 --
The Council of Hotel and Restaurant Trainers (CHART) announced today
upcoming free webinars for restaurant and hotel training professionals.
The webinars will provide tools, best practices and solutions for
improving employee and management training to increase retention,
maximize sales and profits, and understand the multicultural workforce
and labor force demographics. The webinars are accessible to the public,
and descriptions and access instructions can be found at http://chart.org/about/news/view.php?id=39.
The four webinars planned during Spring 2008 are:
Wednesday February 20, 2008 2:00 pm ET
Maximizing Throughput: Six Steps to Increase Top Line Sales
Presented by Kim Florence, CEO KimZim Hospitality (former Director of
Training for LongHorn Steaks and Ted's Montana Grill)
This session will explore ways to implement supporting systems,
standards and measurement tools to maximize restaurant sales. Determine
how to increase profits and customer satisfaction using the Throughput
Formula and proper training.
Tuesday, March 11, 2008 1:00 pm ET
Associate Retention – More Than Just
Showing Them the Money
Presented by Josh Davies, Sage Hospitality
This session will cover the new trends in both the labor market and
hospitality industry and will describe how restaurant and hotel trainers
can take advantage of the coming changes. Will look at best practices
and discuss more than a dozen strategies for increasing employee
retention. These practical strategies can be implemented at a single
location or throughout an organization. By the end of the webinar, the
audience will develop a plan using a variety of retention techniques to
improve service in their organization.
Wednesday, April 9, 2008, 2:00 pm ET
Understanding Cross-Cultural Barriers to Employability and
Promotability
Presented by Gerry Fernandez, President and founder of MFHA
Sponsored by Retention Education/Sed de Saber
This webinar will explore various cross-cultural barriers to both
retaining and promoting multicultural populations in the United States
restaurant and hospitality industries. The webinar will present macro
data and trends and delve deeper into the following issues:
|
1. English Only: How is language a barrier to employment and
promotions? What are the existing solutions in the marketplace?
|
|
2. Cross-cultural nuances: What are the communication challenges
among African-Americans and Hispanic Americans in the industry? What
are some effective ways to approach these challenges?
|
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3. Management training to bridge both language and cultural gaps: In
addition to providing employees with language and cross-cultural
training, what tools can management implement to bridge these gaps?
|
Wednesday, May 7, 2008 2:00 pm ET
Employee 2.0…Got Relevance?
Presented by Kacy Oden, People Report
This session is based on national research conducted by People Report ™
in 2007 as well as studies of successful chains and industries
throughout the past 12 years. A tight labor market and a widening skills
gap, complicated by managing mixed generations, language barriers, and
rapidly shifting psychographics present the hospitality industry with
its toughest battle ever in the perpetual struggle to balance people and
profits. The webinar will examine the challenges and reveal potential
solutions. Best practices that have emerged and resulted in improved
performance will be summarized.
To attend a CHART webinar, you must log in to the webinar website AND
dial in to the conference call. Instructions on how to access can be
found at http://chart.org/about/news/view.php?id=39
For more information on CHART, please call 800-463-5918, email chart@chart.org
or visit www.chart.org.
CHART, a non-profit professional association founded in 1970, is the
leading resource for the development and advancement of hospitality
training professionals. With more than 700 members from more than 400
multi-unit restaurant and hotel companies, CHART represents a workforce
of almost five million. CHART includes all facets of hospitality
training, learning and performance professionals; from entry level to
senior executive. CHART’s mission is to
develop hospitality training professionals to advance industry training
practices and improve operational results by providing access to
education, tools and resources.
See the original story at: http://eon.businesswire.com/releases/chart/training/prweb707394.htm
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