Asynchronous Online Groups Become Successful with Civicom Chatterbox®

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Civicom Chatterbox® provides clients with a virtual venue that is easily manageable and securely hosted. Researchers have the convenience of gathering input from their respondents as they reflect over extended timeframes by taking advantage of this asynchronous online platform.

Chatterbox & Online Communities
Civicom Chatterbox® is available in over 40 languages. This gives research professionals wider reach globally. Languages range from Arabic to Vietnamese.

Civicom Market Research Services introduces Civicom Chatterbox® - a practical solution for asynchronous focus group discussions. Civicom Chatterbox® provides clients with a virtual venue that is easily manageable and securely hosted. Researchers have the convenience of gathering input from their respondents as they reflect over extended timeframes by taking advantage of this asynchronous online platform. Because the service is backed by a dedicated and committed Civicom Chatterbox® team, clients are assured that they are fully supported throughout a project and they are able to get the full benefit of respondent responses, ideas and opinions.

Gather Reflections Over Time
Civicom’s Marketing Research Services team enhanced the concept of the online bulletin board so that it could become an easier and more useful platform. Online bulletin boards allowed a research study respondent to login and interact virtually with other respondents in the same study. Civicom Chatterbox® was developed with input from marketing researchers who described the features they wanted to see in an ideal online bulletin board.

Packed with Rich Features
The Civicom Chatterbox® online bulletin board is packed with features that make it a great tool for market research. It is a practical platform for topical discussions. Respondents can log in and post at any time convenient to them. Posts can be in the form of text comments, images and videos. Civicom Chatterbox® offers customizable discussion boards plus the ability to customize logos and project identifiers that can make each bulletin board unique. Civicom Chatterbox® continues to evolve with marketing research usability in mind, as the Civicom Chatterbox® team strives for excellence and listens to researchers explain more features they would like to see in the interface.

Multiple Language Options
Civicom Chatterbox® is available in over 40 languages. This enables researchers to set up discussions, post topics and add questions in the language of the respondent group, and for respondents to make their individual posts on a discussion board in their own language. This gives research professionals wider reach globally. Languages range from Arabic to Vietnamese.

Flexible Timeframes
Researchers can choose time frames for projects that work for their research objectives. Popular timeframes range from three days to two weeks. But a study can run as short as a single day or even beyond an entire year.

Tech and Project Management Support
With each project on Civicom Chatterbox®, a researcher is assigned a dedicated team to assist with respondent registration, discussion guide upload and respondent management. Each respondent receives the technical support they need to successfully participate in a project. The team also handles follow-ups with respondents to obtain close to a hundred percent participation from a sample. Civicom Chatterbox® respondent management team coordinates with researchers and moderators on a daily basis and provides board activity reports for a study.

Learn More
Learn more about Civicom Chatterbox® by visiting this link or by contacting Civicom Marketing Research Services at +1-203-413-2423 or at inquire(at)civi(dot)com.

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Rebecca West
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