By dealing directly with manufacturers and providing factory direct pricing, we win repeat customers and their family and friends and afford the quality customer service each of our clients deserves – even where venting is concerned.
San Francisco, CA (Vocus) December 11, 2009
ChooseDirect.com , the parent company of ChooseFireplacesandStoves.com, has a unique philosophy: offer customers everything they require to complete the installation of the merchandise it sells. In doing so, the company now sells everything needed to make a fireplace , stove or fireplace insert work – even venting.
One of few online retailers to delve into venting, ChooseFireplacesandStoves nevertheless feels the need to present all the necessary components a buyer wants for the fireplace of his or her dreams. Knowing this is daunting, ChooseFireplacesandStoves provided extensive training to its sales force to advise its customers about the right venting called for in each instance.
Venting is not simple to retail. Exceptional familiarity necessitates training in every aspect of fireplace placement. One must understand the difference between a direct vent fireplace, for example, or a natural or "B" vent one to know what sort of ventilation is required with each product. Direct venting can go through a wall and is easier to install than natural venting, which must go through a chimney system or B-vent flu. Led by sales and operations manager Sameer Pimpalkhute, the ChooseDirect sales team understands and is there 100% of the way, from initial selection of a fireplace or stove to completing each transaction with the correct venting that choice requires. Customers appreciate the comprehension and attention given to each purchase, knowing they are in quality hands, never left wanting for any component. Rather, they can call at each step of the process and receive the support they crave. This makes what could be a worrisome prospect one filled with ease.
"By offering everything customers need, ChooseFireplacesandStoves.com is a single destination for everything from research to product selection to installation and to quality service," says Steve Barbarich , CEO of ChooseDirect. "By dealing directly with manufacturers and providing factory direct pricing, we win repeat customers and their family and friends and afford the quality customer service each of our clients deserves – even where venting is concerned."
Because ChooseFireplacesandStoves.com sells venting, its business model is considered a leader in e-commerce. Clients know they can receive everything they want, from quality products to top-notch customer service, and keep coming back for more.
The ChooseDirect factory direct model allows this new & unique company to bring the world high quality products at factory direct pricing. Since this e-commerce online retailer is involved with the product all the way down to the factory level, it cuts out many middlemen from the process and is able to offer better prices than the competitors. ChooseFireplacesandStoves.com prides itself in having a large selection of fireplaces, stoves, fireplace inserts and more, and with advanced factory coordination, it provides customers with a highly customized premium quality product.
Diana Slampyak, Director of Community Outreach
767 Bryant St., Suite 201
San Francisco, CA 94107
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