Interact extends the NetSuite offering to make unified communications a reality. Interact is easy to use and can be installed quickly. Customers can start saving money and improving their bottom line in less than one week.
San Mateo, CA and St. Louis, MO (PRWEB) January 2, 2008
Netelligent today announced that it has become a member of NetSuite's SuiteFlex Developer Program. Netelligent has extended NetSuite's® One System Architecture with new capabilities to meet the needs of businesses to integrate their business systems with their network and telephone systems. This integration is made possible by implementing Netelligent's Interact software along with NetSuite. The SuiteFlex Development platform allows third-party applications to integrate transaction data - orders, inventory, invoices and shipments - with their applications, and enable customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them.
Because NetSuite holds critical business data of a company - orders, invoices, Web site transactions, shipping records, time tracking and payroll data - the applications that are built on it using SuiteFlex can provide key tools for managing the company's business. With Netelligent's Interact software, integrated transactions are not just limited to a company's business systems, but can extend to the network architecture and telephony systems and help a business achieve truly unified communications. For example, with Interact, when a customer call comes in, customer information including the caller and their relationship with the vendor is presented to the call recipient, coming from multiple systems (NetSuite, LDAP, MS Outlook, etc.). Moreover, Interact pops up specified NetSuite Web pages, inserts call details and enables the user to easily update cases, activities, contact and account information.
Interact is part of Netelligent's software suite. The suite includes Aware, an enterprise application which enables a team to record, monitor and manage customer interactions (voice, video, chat, and desktop activity) and load the content directly into NetSuite.
In addition to Netelligent's software offering, Netelligent partners with IP telephony market leader Cisco to deliver business and operational value with a wide range of solutions and services, including IP telephony, IP video conferencing, unified messaging, call center solutions and voice over IP. The Netelligent Solutions Team consists of experienced telephony engineers, architects, and developers that work with companies to build robust multi-service wireless networks and custom application solutions.
According to Rick Chapman, vice president for product development at Netelligent, "Interact extends the NetSuite offering to make unified communications a reality. Interact is easy to use and can be installed quickly. Customers can start saving money and improving their bottom line in less than one week."
About SuiteFlex and NetSuite's SuiteFlex Developer Program:
SuiteFlex is an application development platform that enables the creation of third-party vertical applications within NetSuite, as well as business process customization for any end-user company. SuiteFlex includes several industry technology advances and innovations including additions to SuiteScript SM -- which allows for on-demand programming using only a web browser on a device with Internet access. As a part of SuiteScript, NetSuite introduced Suitelets SM and SuiteScript UI Objects, allowing customers and third-party developers to build new workflows and applications that can look and operate as if NetSuite's own developers wrote them. In addition, SuiteFlex introduces a new concept for the Software as a Service market -- "Service as Software," SuiteBundler SM -- to deliver new integrated vertical solutions by packaging their Suitelets and other extensions with NetSuite's core ERP/CRM/Ecommerce application. SuiteBundler enables solution providers to embed their industry-best practices, knowledge and applications -- traditionally delivered as one-off services -- into the actual NetSuite application for verticals in a repeatable fashion.
NetSuite's SuiteFlex Developer Program was established to help solution providers achieve success in vertical markets by bringing them the following:
- Template development account with extensive SuiteFlex customization, development and integration capabilities and access to the entire NetSuite suite of applications. Developers can create and test their customizations, applications and integrations in this account and use it as a template for a repeatable solution they can deploy to multiple customers.
- Online product and technical documentation and online product training.
- Phone and email technical support.
- Participation in the SuiteFlex developer forum.
- Eligibility to join NetSuite's Referral Program.
- Ability to apply for inclusion in the SuiteFlex Solutions directory.
Netelligent is an expert in Cisco Unified Communications, the integration of different streams of communication into a single user interface. Netelligent understands the impact of emerging technologies on end user's business needs. With unsurpassed IP network and telephony implementation skills, Netelligent provides leading-edge network and telephony solutions that help clients bridge the gap between infrastructure and business systems. Sensitive to the needs of enterprise and consumer customers, Netelligent's mission is to build and support cost-effective IP business communication solutions.
Founded in 2003, Netelligent is headquartered in St. Louis, Missouri. Offices are also located in the United Kingdom, Switzerland, India and Canada with a total of 50 employees.
NetSuite Inc. is a leading vendor of on-demand, integrated business management application suites for small and medium-sized businesses. NetSuite enables companies to manage key business operations in a single system, which includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information.
NOTE: NetSuite, the NetSuite logo, SuiteBundler, SuiteFlex, Suitelets and SuiteScript are service-marks or trademarks of NetSuite Inc.