8el Uses Scrutinizer’s Service Provider Module To Be Unique From Their Competitors

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A specialist provider of communication solutions, 8el wanted to offer their customers an opportunity to manage their network without compromising security between customers. To increase service and security for their customers, the 8el Network Operations Center turned to Scrutinizer NetFlow and sFlow Analyzer from Plixer International, Inc.

With Scrutinizer, problems are quickly resolved.

8el is a specialist provider of communication solutions including VoIP telephony, ISP services, and WAN and LAN to UK businesses. When receiving periodic complaints from customers of slow network and internet connectivity, the 8el IT team knew their customers could easily resolve their own issues if they had access to the same technology. However, 8el couldn’t grant access without compromising the security between customers. To better aid their customers, the 8el Network Operations Center turned to Scrutinizer NetFlow and sFlow Analyzer from Plixer International, Inc.

8el manages over 100 customer networks composed of 824 network devices, polling 4000 interfaces. Each customer network varies from one to 50 routers or switches. The gear is comprised of equipment from vendors such as Cisco, HP, Netgear, D-link and others. 8el provides all services related to the network and internet access. From LES to xDSL circuits to collocation hosting facilities (e.g. Server, PBX, firewalls etc.), 8el covers nearly the entire IT gamut of outsourced solutions.

8el decided to take advantage of NetFlow, a technology created by Cisco Systems that monitors and records all IP traffic passing through the supported router or switch. Prior to this technology, IT administrators were unable to identify the type of traffic was passing through the device. NetFlow collectors gather and analyze the flow packets for source IP address, destination IP address, source port number, destination port number, protocol type, type of services, and the router input interface.

Currently, 8el collects NetFlow from over 300 devices using Scrutinizer. They recently invested in the Service Provider Module (SPM) to offer their customers the same detailed network visibility with a secure login to see only their company traffic. "Our customers can login and observe their traffic patterns at anytime," said Karl Jackson, Head of Networks at 8el. "Scrutinizer allows our customers to create their own favorite reports and narrow in on odd traffic patterns."

Scrutinizer also allows service providers to automate scheduled reports for customers who don't always take the initiative to look at the data. For example, reports can be issued to the customer’s email daily, weekly, or monthly. The Scrutinizer SPM can be setup to give customers access to certain parts of the service provider’s backbone network topology without giving insight into actual utilization of the connections. "Scrutinizer's portal interface can be customized to include our in house applications as well as information regarding their internet connection," said Jackson.

On one occasion, am 8el customer used Scrutinizer to identify a connection that was consuming all the bandwidth on their E1 (a 2Mb Internet connection). “We looked at their NetFlow traffic report and helped them determine that an in-house employee was accidentally syncing a hard drive with an offsite server,” Jackson said. “The problem was quickly resolved."

Scrutinizer’s SPM can be configured to give customers access to certain parts of 8el’s network layout without serving up the status of devices or links. This allows 8el to let customers understand their topology without compromising security.

The Scrutinizer SPM is an asset to service providers by increasing the value of their products and services. By allowing customers additional insight into network infrastructure via Scrutinizer’s web interface, 8el has set itself apart from its competitors.

“Scrutinizer allows us to provide additional services to our customers by having an in-house 8el engineer routinely check the health of the customer’s network, or by allowing the customer to do it themselves,” Jackson stated.

About Plixer International
Plixer International, Inc. develops and markets network traffic monitoring and NetFlow analysis tools to the global market. All of the sFlow, IPFIX and NetFlow tools are built from the ground up with valuable feature sets and ease of use in mind. Plixer tools have been used to analyze and troubleshoot irregular network traffic patterns by IT professionals with some of the largest networks in the world, such as AT&T, Toyota, CNN, The Coca-Cola Company, Lockheed Martin, IBM, Regal Cinemas, Raytheon, and Eddie Bauer.

For product and sales information, contact Plixer International, Inc. at 1 Eagle Drive, Sanford, Maine, via telephone 207-324-8805, via fax 207-324-8683, on Facebook, on Twitter, or through the Plixer website at http://www.plixer.com.

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