Turning the Voice of the Customer Into Actionable Insight
(Vocus) March 30, 2009
Clarabridge CEO Sid Banerjee will be speaking on the topic of "Turning the Voice of the Customer Into Actionable Insight" alongside Dean White, chairman and CEO of Vovici
WHEN: Tuesday, March 31, 2009 at 9:00 am CDT
WHERE: International Quality & Productivity Center's 2009 Customer Experience Summit (CES) at the Hyatt Regency McCormick Place, Chicago.
WHY: Text mining software has become a strategic component for driving customer experience management initiatives. Attendees at the IQPC's Customer Experience Summit will learn how customer feedback can be collected and analyzed in new ways that provides real-time actionable insight that can help cut costs while achieving strategic business advantages.
ADDITIONAL DETAILS: Clarabridge is the leading provider of text mining software for customer experience management. The Clarabridge Content Mining Platform™ provides Global 1000 enterprises with an analytical view of text-based verbatims found in consumer feedback channels such as call center notes, qualitative survey feedback, Web 2.0 content, online forums, reviews and customer warranty forms. As a result, businesses can improve marketing, product/service management and customer service delivery. Clarabridge is privately held with headquarters in Reston, Virginia. For more information, visit http://www.clarabridge.com.
Interprose PR for Clarabridge