Griffin’s article lays out clear service license agreement (SLAs) criteria that small businesses ought to be including in their cloud provider contracts
Hoboken, NJ and New York City, NY (PRWEB) February 06, 2012
Erin Griffin is the CIO for the Screen Actors Guild, the nation’s largest labor union representing professional actors. Her revealing article, available through eMazzanti Technologies, rehearses the top five criteria about moving her organization to the cloud. The article spells out five different expectations that include:
- Service comparable to existing levels
- Ability to customize
- High security
- Easy integration
- Clarification of legal issues
“Griffin’s article lays out clear service license agreement (SLAs) criteria that small businesses ought to be including in their cloud provider contracts,” notes Jennifer Mazzanti, president, eMazzanti Technologies, an http:// IT Support and Computer Consultant serving the Hoboken, NJ and New York City market areas. “Obviously, some cloud providers are more vapor than substance.”
The complete article can be viewed or downloaded at: http://bit.ly/AoYoBE
Service Comparable to Existing Levels
“As CIO, I have to provide the level of service that our senior management and board expect from the IT team,” says Griffin. “So, how do I create Service License Agreements (SLAs) that really ensure a cloud provider will meet these demanding standards?”
When a cloud provider doesn’t meet the SLA, the reimbursement is generally a partial rebate of the provider’s fee. When the internal IT staff doesn’t meet the SLA, the “price” can be much higher. So, for example, if Griffin wanted to have “bursting” support for high levels of availability at peak times she asks the question: How does she know she can rely on the cloud to provide it? If her cloud provider doesn’t provide the support for the load at the time needed, will her company be compensated via a portion of the hosting fee? From Griffin’s point of view, if the internal IT team were to fail in this example, her team would be accountable for the lost revenue. That high internal price results in a great motivation to deliver service.
However, there are the service issues that are out of the control of most cloud providers. The last mile connectivity from premises to data center can be fraught with latency. When users are accustomed to running heavy applications over a private network, accessing them over commodity Internet lines can really impact their perception of system performance.
The Ability to Customize
Customized software applications and systems are a major part of the value businesses bring to its customers. Being able to establish and support a custom implementation in the cloud is still a challenge. For example, Griffin is implementing Microsoft Dynamics CRM, but she needs a special search capability that has to be either developed or added as a bolted-on application from a third-party provider. Griffin needs such ability to customize standard applications in order to make them effective for her company, and that means in the cloud as well as on premises. “I’d like to have applications delivered for us to customize and then be maintained in the cloud,” says Griffin.
Three additional cloud provider selection criteria a part of the Griffin article and can be viewed or downloaded at:
About eMazzanti Technologies
With a company name that sounds more like a purebred, high-performance sports car than a IT support and consulting firm, eMazzanti Technologies is all about delivering powerful solutions such as Windows 8, managed printing services, PCS DSS compliance, computer network management, network troubleshooting, business continuity and disaster recovery, green computing, mobile workforce technology, information security, cloud computing, cloud computing services, and business information optimization in the most efficient manner possible. The Hoboken, N.J., firm is located in one of the most densely populated - and competitive - regions in the U.S. It provides business technology consulting services for companies ranging from home offices to multinational corporations throughout the New York metropolitan area, the United States and throughout the world. For more information contact: Carl Mazzanti 201-360-4400 or emazzanti.net. Twitter followers can get additional information @emazzanti and Facebook followers can quickly get information at: Facebook.com/emazzantitechnologies.