Cloud Conversion's eCommSource Now Available on's AppExchange, Enhancing eCommerce CRM for Multi-Channel Retailers

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eCommSource is the first platform independent, eCommerce CRM solution for multi-channel online retailers

Online retailers are quickly realizing that they can run their entire customer service and support operations entirely in the cloud with eCommSource.

Cloud Conversion™, provider of innovative cloud-based computing solutions, today announced eCommSource™, the first and only complete, channel platform independent, customer relationship management (CRM) solution available to multi-channel online retailers. With eCommSource, companies can now manage all customer service and support operations from a single source and entirely within’s Service Cloud 2.

"With the development of eCommSource, we’ve been able to combine the scale of to offer the world’s most complete and innovative CRM solution to multi-channel online retailers, something never before possible," said Jon Jessup, Founder and CEO, Cloud Conversion. "Online retailers are quickly realizing that they can run their entire customer service and support operations entirely in the cloud with eCommSource."

Built upon’s trusted platform, eCommSource consolidates customer e-mails, eBay inquiries, Amazon messages, RMA requests and customer issue tracking into a single view for more efficient management and faster response, resulting in satisfied customers and long-lasting online relationships. eCommSource is the only eBay-certified application that is available on the AppExchange as eCommSource by Cloud Conversion., a successful multi-channel online retailer, uses eCommSource to manage all of its customer service inquiries and live chats together in’s Service Cloud 2 including its Web site, eBay, Amazon, and other online channels. Zachary Piech, CEO of, commented, "Before deploying eCommSource, eBay responses required special handling. It was difficult for us to scale because it was challenging to train new customer service staff. After deploying eCommSource, all inquiries are handled the same way inside of one customer service case queue in our Service Cloud 2."

eCommSource can also map an incoming phone call with the customer history all within Salesforce CRM which enables service agents to quickly answer the customer’s question. Retailers have called this feature alone “game-changing” to their business.

Benefits of eCommSource to multi-channel online retailers:

  •     Consolidated customer messages - All customer communications (email, eBay inquiries, Amazon messages, live chats, phone calls, web inquiries, return requests and more) flow directly into the Service Cloud 2 dashboard in real-time. Customer service inquiries and emails can be answered directly from one agent productivity console.
  •     Advanced case management - Advanced auto-response rules, intelligent knowledge bases, workflow and approval engines, case assignment and escalation rules, as well as queues, case teams, filters, and more.
  •     Complete view of customer history - Customer service agents have the vital information they need to quickly answer customer questions and address issues regardless of where they originate including multiple eBay accounts and eCommerce Web sites – a capability made possible by eCommSource.
  •     Fully customizable - The multitude of CRM features and customer service operations can be customized to meet specific business needs and to track the relevant information that is most important to the merchant’s business.
  •     Streamlined RMA process - Having one view helps to streamline and track the returns/RMA process across all eCommerce channels.
  •     Improved insight and better reporting - Gain valuable insight into customer service and support operations with customizable executive dashboards. Track Customer Service agent productivity and effectiveness using powerful, state-of-the-art, customizable reports.

Cloud Conversion constantly seeks input from customers to make improvements and further expand the eCommSource solution. Another eCommSource customer, Adam Vitarello, COO of Optoro said, “Cloud Conversion listens to us and responds to our input. It’s a noticeable exception to the rule of what we've become used to with other vendors. They understand the importance of excellent customer service and continue to exemplify it to us. We continue to be impressed.”

A 30-day free trial of eCommSource and, please go to: To learn more about Cloud Conversion, please visit

About Cloud Conversion

Cloud Conversion provides innovative solutions to help businesses of all sizes utilize the opportunities and capabilities made possible through cloud-based computing. The company is committed to helping companies streamline business operations, and improve service and communication by converting to a cloud computing platform. With a passion for helping businesses reach new heights of success, the company strives to create ground-breaking applications that make an immediate impact to productivity and profitability for customers. As part of the Cloud concept, the company culture is built upon collaboration and partnership to encourage creativity, innovation and collective success. Cloud Conversion is an eBay Certified Provider and a AppExchange partner. Clients and partners include: eBay,, Google, LivePerson, VerticalResponse,,,,,,,,,,, Second Rotation, and more. Cloud Conversion is headquartered in Park City, Utah.

About the Platform and AppExchange is the only proven enterprise platform for building and running business applications in the cloud. The platform powers the Salesforce CRM ( applications with more than 800 ISV partner applications like those from and Fujitsu, and nearly 150,000 custom applications used by’s 72,500 customers such as Japan Post, Kaiser Permanente, KONE and Sprint Nextel.

Applications built on the platform can be easily distributed to the entire cloud computing community through the AppExchange marketplace at


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