We believe the IdeaPort, and our ability to respond to customer requests for new product enhancements, is one of the contributing factors to our high rate of retention
Marlton, NJ (Vocus) February 3, 2010
eMaint Enterprises announced today that an enhanced Scheduling Feature has been added to its premier product, X3 CMMS.
The new Scheduling tool allows for easily viewing and assigning labor resources to the backlog of open work orders on a calendar display that offers fully customizable views. System users can view assigned and unassigned work on the calendar, assign resources to the work orders, make schedule adjustments, and color-code the calendar display for easy visualization of the workload.
The idea for the enhancement originated on eMaint’s “Idea Port”, a popular feature on the eMaint web site where customers can both suggest new features and vote on submitted ideas they’d like to see incorporated into the Maintenance Management Software.
“There are many CMMS software solutions on the market and a high rate of implementation failure,” said Brian Samelson, CEO and founder of eMaint. In spite of that statistic, eMaint enjoys a 96% customer retention rate.
“We believe the IdeaPort, and our ability to respond to customer requests for new product enhancements, is one of the contributing factors to our high rate of retention,” commented Hannelore Fineman, executive vice president.
“The cutbacks many of our customers have faced in this economic climate has them looking for additional ways to save time and money,” according to Gene Pargas, vice president of business development, adding “We believe the enhanced Scheduling tool helps meet that need.”
eMaint utilizes a Web-Based Software deployment model known as Software-as-a-Service, or SaaS, to deliver its on-demand computerized maintenance management system, eMaint X3. The SaaS model enables eMaint to seamlessly deploy system upgrades like the Scheduler tool to all of its online customers at no added cost. “This is one of the advantages of the SaaS model that lowers the total cost of ownership for our customer,” added Fineman.
About eMaint Enterprises, LLC
Established in 1986, eMaint is a recognized market leader in enterprise asset management (EAM) and computerized maintenance management systems (CMMS). eMaint delivers on-demand CMMS solutions that enable organizations worldwide to manage and control maintenance and repair operations. For more information on eMaint CMMS product and services, please visit the eMaint web site.
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