Multi-Lingual Support Fuels eMaint CMMS Expansion into Latin American Market

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eMaint Enterprises, a leading provider of Computerized Maintenance Management Software (CMMS), recently expanded its staff to include customer support in Spanish and Portuguese to better support its existing client base. These efforts have proven to be a catalyst into new Latin American markets.

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Clients in South America are searching for U.S.-based software and technology companies with a proven track record who can provide native-language customer and product support.

eMaint Enterprises, headquartered in Marlton, New Jersey has been providing maintenance management software solutions since 1986. Their flagship product, X3 CMMS supports multiple languages and is deployed at hundreds of customer sites in 23 countries. Spanish-language product support is utilized by several of eMaint’s clients with bi-lingual software needs.

Pete Woodruff, an experienced instructor and translator who is fluent in English, Portuguese and Spanish, joined eMaint early in 2009 to support a growing client base in Brazil, provide ongoing system and website translation services, and deliver support services to Spanish-speaking U.S. clients. Clients such as Orange County Container Group utilize Spanish-language support and training services at their plants in Mexico and English-language support at their California headquarters.

As eMaint updated its corporate web site and expanded its online presence, requests for its X3 CMMS began to come in from countries throughout Latin America who were performing online searches for maintenance management software.

The availability of its product in Spanish, along with Spanish-speaking support staff, enabled eMaint to develop new clients from Mexico, Venezuela, and Bolivia. Venezuelan-based Iscar Ground Services, who uses eMaint X3 to manage maintenance operations on airplanes and conveyor systems at five airport locations throughout Venezuela, was among the first clients to deploy eMaint’s Spanish-language version of X3.

eMaint’s most recent client in Latin America is OMSA, a tin mining and refinery operation in a remote, mountainous region in Bolivia. They access eMaint’s web-based CMMS system via satellite to plan and track maintenance of their mining excavation and smelting equipment. Prior to implementing X3, maintenance was only performed in response to emergencies, such as fires or breakdowns.

What began as an added feature to support U.S. clients has grown into an opportunity for further international expansion for eMaint. Woodruff notes, “Clients in South America are searching for U.S.-based software and technology companies with a proven track record who can provide native-language customer and product support.”

Based on these early successes, eMaint is currently working on the translation of its corporate web site into Spanish. For more information on eMaint products and services, please visit the eMaint web site.

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Hannelore Fineman
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