We work with call centers across the globe to implement co-browsing technologies, so we have some great case study examples and best practices to share.
Santa Barbara, CA (PRWEB) May 31, 2012
The BenchmarkPortal and LiveLOOK live webinar entitled “Side-by-Side with Your Customer: Leverage Co-Browsing Technology to Create Customer Intimacy and Success for Call Centers” will be available by registering at https://www2.gotomeeting.com/register/606018658.
Technology often separates agents from the customers and creates frustration for those anxious for a quick, successful, one-and-done contact. Find out where technology meets hand-in-hand service. Co-browsing can help the support team and customers by creating a "do-it-together" experience that will leave the customers impressed with the focus on serving them individually. This webinar explains how co-browsing works and how it can help managers improve service, increase satisfaction and close more sales.
“LiveLOOK is very excited to be working with BenchmarkPortal to bring an in-depth overview of co-browsing to call center professionals,” said Michelle Brusyo, LiveLOOK’s marketing director. “We work with call centers across the globe to implement co-browsing technologies, so we have some great case study examples and best practices to share.”
Register here: https://www2.gotomeeting.com/register/606018658 for BenchmarkPortal’s complimentary webinar on Wed., June 20, 2012 at 10am PT/11am MT/12pm CT/1pm ET.
LiveLOOK is an innovator in visual sharing and real-time online interaction. LiveLOOK’s products enable instant-launch, universally compatible Web collaboration via screen sharing. Companies incorporate LiveLOOK’s solutions into customer experience and online sales strategies in order to guide customers through resolution of service issues and completion of purchases. For more information, visit http://www.livelook.com
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, industry reports and consulting. The BenchmarkPortal team of professionals has gained international recognition for its expertise. BenchmarkPortal utilizes an innovative approach to best practices for the contact center industry and hosts the world’s largest database of contact center metrics. BenchmarkPortal’s mission is to help contact centers reach peak performance in operational effectiveness and efficiency so that the centers will realize increased levels of agent and customer loyalty while containing costs and building enterprise value. For more information on BenchmarkPortal please call 1-800-214-8929 or visit http://www.benchmarkportal.com.