Co browsing can also help reduce abandonment rates and contact center average call handle times may also be reduced. All of this will help get more funds into Haiti where relief is so desperately needed.
Newark, NJ (PRWEB) February 4, 2010
In the wake of the Haiti earthquake, LiveLOOK, Inc. (livelook.com) has organized a program designed to assist charitable organizations raise money by offering them one free year of LiveLOOK’s "click to show" co browsing service (http://www.livelook.com/haiti.asp ).
"By using LiveLOOK's co browsing technology, a charity’s contact center rep can show a prospective donor current needs and/or updates in real time, which may in fact increase the dollar amount of the donation," explained Linda Ziemba, LiveLOOK’s Vice President of Sales & Marketing. "Co browsing can also help reduce abandonment rates and contact center average call handle times may also be reduced. All of this will help get more funds into Haiti where relief is so desperately needed."
LiveLOOK’s co browsing technology allows a customer service rep to “share the screen” in real time with a prospective donor without sacrificing privacy. Prospective donors can request assistance – and get their answers – in seconds. Charities can use LiveLOOK to help prospective donors to complete online forms, improve the donor experience, increase the self-service adoption rate for future donations, lower administrative costs, and streamline donations for Haitian earthquake relief.
Charitable organizations that want to learn more about how to take advantage of one free year of LiveLOOK co browsing service for Haitian Earthquake Relief programs can contact Linda Ziemba at lziemba(at)livelook(dot)com or (732) 960-9612 or visit (livelook.com/haiti.asp]).
About LiveLOOK, Inc.
Formed in 2008, LiveLOOK is an innovator in visual sharing and real-time online interaction and is a privately held company backed by New York Angels, New Vantage Group, and Edison Innovation Fund. LiveLOOK screen sharing and co browsing establishes instant visual connections between customers and sales/service staff, allowing agents or customer service reps to view customers’ screens in real-time. LiveLOOK co browsing is integrated with most leading customer interaction and customer service software providers and can be easily integrated with any software application with access to the Internet. LiveLOOK's products are based on a patent-pending innovation in screen sharing.
LiveLOOK Assistant and LiveLOOK Co Browsing are registered trademarks of LiveLOOK, Inc. in the United States and/or other countries. For more information, please visit http://www.livelook.com or contact Linda Ziemba at lziemba(at)livelook(dot)com or (732) 960-9612.