As we continue to grow, we remain committed to and focused on delivering the best possible customer experience we can.
Toronto, ON (PRWEB) April 04, 2012
Collective Point of Sale Solutions Ltd. (Collective POS), a leading Canadian payment processor and merchant services provider, is pleased to announce that it has extended its customer support hours to better serve its customers. The Collective POS service and technical support centre is now open:
Monday - Friday: 8:00 am to 10:00 pm EST
Saturday: 9:00 am to 9:00 pm EST
Sunday: 10:00 am to 8:00 pm EST
"As we continue to grow, we remain committed to and focused on delivering the best possible customer experience we can. These changes were essential to handle the growth in our customer base across Canada and to accommodate merchants in different time zones. We welcome this change, as we view it as a testament to the continued success we’re experiencing here in Canada,” said Michael Back, CEO and President of Collective POS.
Collective POS customers can contact customer support representatives during the new extended service times via telephone and email, options that make it even easier for business owners to solve problems effectively.
Sales and Service Director, David MacDonald, notes "Most of our calls come from merchants who have an immediate problem to solve with either their debit or credit card transactions or their P.O.S. terminal, often while their customer is still there. Time is money to them. They can’t afford to wait until the next business day to get the answer they need, and our increased availability makes a huge difference."
Collective POS is committed to providing the highest levels of customer support in the industry. Both new and existing customers across Canada will benefit from the new extended hours of service.
About Collective Point of Sale Solutions Ltd.
Founded in 2001, Collective Point of Sale Solutions Ltd. (Collective POS) is Canada’s choice for payment processing and merchant services.
The company’s mission is to provide entrepreneurs and owners of small to medium-sized businesses with affordable, convenient and more customized alternatives to the debit and credit card processing services currently offered by major banks and other payment processors.
Collective POS serves more than 10,000 businesses across Canada, processes in excess of $1 billion worth of debit and credit card transactions annually and employs 70+ people.
# # # - 30 - # # #