Community 3.0 Debuts at Internet Telephony Expo in Fort Lauderdale
High Power, Low Cost Workforce Management Solution from WFMSG
Redefines Industry
The WorkForce Management Software Group, Inc. (WFMSG), an emerging
leader in collaborative forecasting, scheduling, reporting and workforce
management solutions, today announced that it will unveil Community 3.0
at the Internet Telephony/Call Center 2.0 Event at the Fort Lauderdale
Convention Center January 24-26th.
“We are tremendously excited to present
Community 3.0 at the Internet Telephony/Call Center 2.0 show,”
said WFMSG President, Daryl A. Gonos. “Community
3.0 was designed for the web generation and for use with 'agent
anywhere' contact center configurations that are embracing worldwide
commerce and the internet. Community 3.0 represents a new approach and a
vastly less expensive, user friendly alternative from the difficult to
use, deploy and support legacy workforce management platforms of the
90s. Traditional single site centers or enterprises with agents
scattered around the globe, working from home, now have a scalable, low
cost solution that delivers the high-end functionality demanded by
efficient operations. Community 3.0 is a definitely a 'buzz' product
that will have users and the competition standing up and taking notice,”
he concluded.
Contact centers finally have that refreshing choice they have been
longing for in the workforce management technology market with Community
3.0. One look and users of all levels will immediately appreciate the
range and flexibility associated with addressing their challenges while
the web interface neatly and cleanly enables them to interact with the
application. This is evident for analysts, supervisors, and agents, all
of whom interact and benefit from Community’s
rich feature library. Community 3.0 is the combination of power and
simplicity that contact centers deserve. The new architecture sets new
standards for functionality and ease of use.
“3.0 is the second generation of Community
that is 100% browser-based technology,” says
WFMSG CTO, Peter Schmidt. “The solution is
.NET and ultra thin so IT departments love Community. Users can access
the application from any hot zone from any device that supports Internet
Explorer 6.0 or better. That means users can monitor intraday
performance from the airport or agents can request vacation from home.
We are super excited with this launch, not only is Community 3.0
innovative, it also has been significantly enhanced to address the most
complex of contact center environments. No center should make a decision
about investing in workforce management technology without reviewing
Community. Community 3.0 will raise their expectations, save budget
money, and be a long-term workforce management solution that is at the
very beginning of its product lifecycle. The same can not be said for
the legacy products and it is very exciting for us to be leading the
market,” Schmidt concluded.
About WFMSG
WFMSG is an emerging leader in collaborative, low cost, innovative
workforce management solutions. To learn more about Community or set up
a live product review of this revolutionary product contact us at (877)
668-6870, email us at info@wfmsg.com
or visit us on the web at www.wfmsg.com.
See the original story at: http://eon.businesswire.com/releases/community/wfmsg/prweb498803.htm
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