The supplementing functionality serves as an incentive for companies to engage posters of the reviews with more than a generic invitation to help. Updates encourage them to take real action to resolve the complaints.
New York, NY (PRWEB) May 24, 2011
U.S. consumer advocacy and customer complaints website, PissedConsumer.com, added a new review update feature to the site. The feature allows users who have previously filed a complaint to login and add supplemental information. While original review stays intact, updates appear at the top of the original content and could be used to let other visitors know if a problem was resolved.
"The new review update feature is for more than just consumers," said Joanna Simpson of PissedConsumer.com. "The supplementing functionality serves as an incentive for companies to engage posters of the reviews with more than a generic invitation to help. Updates encourage them to take real action to resolve the complaints. When they do, the user can post an update detailing the resolution. The supplemented information will display above the original review. That means other readers have a chance to see that company cares about its customers and attempts to address issues that consumers bring up online."
Users who post consumer complaints can track responses via email --both from other customers or from the company itself. They can opt to receive a notice when comments are posted. That enables them to continue to interact with company representatives on-site or decide to reach out to them privately when the company shows an interest in helping.
When a resolution is reached users can update their previous complaints to that effect. This allows users to post positive feedback without feeling pressured to alter or remove existing consumer complaints that still share honest experiences and past problems. On the other hand, if the problems persist users can also update their complaints to reflect those facts. PissedConsumer.com believes this is the fairest and most transparent way to detail experiences both for consumers and the companies involved.
PissedConsumer.com is a premier consumer advocacy group, featuring consumer reviews and complaints in a social networking environment. The company uses online tools to publicize reviews and complaints filed by consumers on the Internet. In addition, the site offers a set of free tools necessary to bring disputes to a fast and successful resolution, including a collection of consumer tips and advice in the site’s consumer advocacy section.
For more information about the Pissed Consumer service please visit http://www.PissedConsumer.com