At BR Landscapers of East Bay and San Jose, we believe a customer pleased with our concrete landscaping and paver work will reward us with their recommendation to a friend or colleague.
Tracy, CA (PRWEB) February 04, 2012
East Bay and San Jose concrete pavers, BR Landscapers is celebrating 15 years in business. They say the secret to their longevity is always sticking to their mantra, Do it right, Do it now, Do it right now.” BR Landscapers' end game is to provide every customer with a true feeling of complete satisfaction. No hassles. No worries. No complaints.
“At BR Landscapers of East Bay and San Jose, we believe a customer pleased with our concrete landscaping and paver work will reward us with their recommendation to a friend or colleague,” says Brian Ramirez. “Satisfied clients beget new clients to satisfy.”
With thousands of concrete pavers and landscaping contractors in the East Bay, the goal of BR Landscapers is to be the very best and to be known for their quality and service.
Before hiring a landscaper, consider these simple tips.
As any professional will admit, the best review they can receive is the one recommending their services to a friend who needs some work done. Why do some jobs not turn out the way a customer anticipated? After years working in this field, BR Landscapers sometimes learns from its' clients about contractors who delivered poor service or kept the customer waiting beyond the pre-arranged appointment time or start date.
The company has gained such a sterling reputation that, at times, they are asked to correct the shoddy or incomplete work of others.
In many of these cases it is found that the customers have failed to follow a simple checklist to verify the contractor's experience, history, licensing, and background because the estimate they were given was appealingly low.
Receiving the lowest price is not the best measure of a contractor. Further, it can result in disappointment and buyer's remorse when the job is finished.
“Remember, if your concrete pavers landscaper isn't paying for insurance, state licensing, membership in BBB, and guaranteeing their work, they may be able to offer a lower price but they may not be the right partner in your project,” adds Mr. Ramirez.
Also, not every person in business is a business person. This can result in some jobs being completed by contractors with little or no thought to the customer's satisfaction, or lack thereof. Will the contractor be around after the job is completed? Do they guarantee customer satisfaction? Are they licensed with the state Contractor's Board? Have they been vetted by the Better Business Bureau? If so, what is their rating?
Most professional companies who have been around awhile understand the importance of delivering service and product above and beyond a customer's expectations. In today's world of instant communication via Facebook, Twitter, Internet Blogging and texting, a customer's opinion regarding poor work or customer service is delivered virtually instantaneously.
While many positive customer experiences do not find their way onto the internet, a company that operates its' business as though every customer will soon share their experience on the front page of their local paper or blog should be positioned for long term success.
It is not always an easy task to find a courtyard landscaping contractor who will complete a job on time, within budget, and with the attention-to-detail that one expects for the price agreed upon. Once that is achieved, customers tend to hang onto that relationship. That has been BR Landscapers philosophy since 1997.
So next time when something needs to be done in a professional manner that will be completely satisfying, think about BR Landscapers mantra, "Do it right. Do it now. Do it right now."
Call BR Landscapers at (925) 301-8443 or visit brlandscapers.com for a portfolio of their many happy clients and their completed projects.
About BR Landscapers
In business since 1997, BR Landscapers offers a full array of services to residents of the Pleasanton, Danville, Alamo, Dublin and San Ramon areas. They are expert concrete pavers and patio pavers and can provide landscaping for driveways, patios, pool decks, fountains, outdoor kitchens, retaining walls, courtyards, sitting walls, garden arbors and more.
“What you can dream, we can deliver. We believe in cementing relationships one job at a time,” says Ramirez.
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