Many of our customers nationwide have incorporated some form of outsourcing within their business, primarily to increase efficiencies and reduce cost
Houston, TX (Vocus) June 9, 2010
Conexion One is proud to announce an agreement with CTI Communications to become one of Conexion One’s premier nationwide integration partners. Conexion One is leading providers of contact center outsourcing solutions, with special expertise in helping small and medium-sized businesses expand their product reach into the Hispanic market. This strategic alliance expands CTI’s offerings and provides its customers access to the under-serviced yet rapidly growing Hispanic marketplace.
CTI Communications, a national provider of IT and VoIP infrastructure products and services is among the first to offer both premise-based and outsourced services within the same product set. “Typically a provider of premise-based solutions considers outsourcing a direct competitor and in the reverse, an outsourced provider considers the premise-based provider a competitor. CTI is among the first to offer blended services and has a real advantage due to their knowledge of networks and telephony infrastructure,” remarked Michael Curry, chief of business development for Conexion One.
“Many of our customers nationwide have incorporated some form of outsourcing within their business, primarily to increase efficiencies and reduce cost,” remarks Rich Browne, CTI Communications President and CEO. “The benefits of having the same company integrate and manage both the premise-based and the outsourced call center as one solution, far exceeds our expectations in both revenue retention and customer satisfaction. In today’s turbulent economic times, this business model helps generate an additional revenue stream from our new and existing accounts.”
The Spanish language is the second-most common language in the United States after English. There are more Spanish speakers in the U.S. than there are speakers of Chinese, French, Hawaiian, and the Native American languages combined. According to the 2007 American Community Survey conducted by the United States Census Bureau, Spanish is the primary language spoken at home by over 34 million people ages 5 and older. There are 45 million people who speak Spanish as their first or second language, and there are 6 million Hispanic students, making the U.S. the world's second-largest Spanish-speaking community, only after Mexico and ahead of Spain, Colombia and Argentina. Roughly half of all U.S. Spanish speakers also speak English "very well", based on responses to the Census’ self-assessment question.
"CTI looks forward to helping customers more effectively communicate with and address the needs of the Hispanic market. Conexion One's unique expertise and business model allows businesses to quickly expand their influence into the Hispanic market with a small capital outlay, yet attain high efficacy." remarked CTI's President Rich Browne.
About Conexion One
Conexion One is a leading provider of contact center business process outsourcing solutions to a wide array of businesses and organizations in 75 markets spanning all states and is an affiliate of iVoice de Mexico and iFone de Mexico respectively. Headquartered in Houston Texas with a capacity of 3,100 agent seats located across 2 redundant centers located within Mexico City, Conexion One combines the best technology, processes and most of all the people to deliver solutions that add value between our clients and their customers. Conexion One offers inbound/outbound voice, E-mail, Chat and SMS outsourcing services built on Microsoft Technology. http://www.conexionone.com
About CTI Communications
CTI Communications provides a complete portfolio of voice, data, IP telephony, training, maintenance and professional services. Headquartered in Fort Collins, Colorado, serving a nationwide customer base, CTI has defined itself as a complete end-to-end integrator of converged technologies. CTI understands the critical role unified communications and data systems play in the smooth operation, growth and success of every business. CTI works with each customer to design a telecommunications and/or data strategy, based on the highest quality product and service standards, tailored to their specific needs. http://www.cticommunications.com