Our long relationship with Microsoft includes our recent involvement as a launch partner for Microsoft's Customer Care Framework, which we integrated with CosmoCall Universe.
Melville, NY (PRWEB) June 24, 2008
CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that it has achieved Gold Certification status in the Microsoft Partner Program. Gold certification is the highest level of certification offered by Microsoft, and is attained by only five percent of all North American partners.
Having Gold Certification creates a closer development and business relationship between CosmoCom and Microsoft that benefits CosmoCom customers. As a Gold Certified Partner, CosmoCom receives priority information and support from Microsoft on its latest tools and features, helping CosmoCom to deliver new and innovative contact center capabilities to its users. CosmoCom also gains greater access to the vast number of developers across the globe with expertise in Microsoft tools and programming environments, which makes it easier and less expensive to support, maintain and operate CosmoCall Universe contact centers.
"CosmoCom has always been a Microsoft partner in the contact center market. The new Gold Certification further demonstrates our commitment to developing innovative applications on Microsoft's platforms," said Ari Sonesh, CosmoCom CEO and founder. "Our long relationship with Microsoft includes our recent involvement as a launch partner for Microsoft's Customer Care Framework, which we integrated with CosmoCall Universe."
"Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities," said Allison Watson, vice president of the Worldwide Partner Sales and Marketing Group at Microsoft Corp. "They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes CosmoCom as a Gold Certified Partner for demonstrating its expertise providing customer satisfaction using Microsoft products and technology."
CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
Media Contact for CosmoCom:
Communication Strategy Group
agermain @ gocsg.com