Consona to Showcase Latest Knowledge Management Software at 2011 TSW Conference

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Product Experts to Demonstrate Software’s Ability to Utilize “Knowledge on Every Channel”, Enhance Customer Service and Support

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Knowledge is power—but only if users can capture, create, find and maintain it painlessly across a variety of channels like chat, self-service, remote control, assisted support, forums, email, the list goes on.

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that it will be demoing recently released Consona Knowledge Management (KM) Version 8.0 (v8.0) at booth no. 33 during the Technology Services World Silicon Valley (TSW) Conference, presented by the Technology Services Industry Association (TSIA), held May 2-4 Santa Clara, Calif.

“Knowledge is power—but only if users can capture, create, find and maintain it painlessly across a variety of channels like chat, self-service, remote control, assisted support, forums, email, the list goes on,” said Tim Hines, vice president of product management, Consona. “Consona KM allows organizations to do just that, resulting in increased agent productivity and ultimately, deliver better customer service.”

Also, two Consona KM customers will be speaking at the conference. Lynn Llewellyn, Director, Knowledge Management at VMware, Inc. (VMware) will present along with Consona, “Using Social Support to Enhance Knowledge Sharing & the Customer Experience”. Taking place on Tuesday, May 3 at 11a.m. in the Grand D room, this session is based on VMware’s introduction of social media into its support organization and how it has enhanced knowledge sharing and transformed the way they communicate with customers.

Avaya will present “KM in a Box: What You Need to Know, Didn’t Yet Know and Might Have Never Known About Your Knowledge Management Program” on Wednesday, May 4 at 9:45 a.m. in the Grand C room. This session will demonstrate how to engage business stakeholders for the most successful knowledge management program possible as well as share successful implementation strategies and how to extract value from knowledge management analytics.

Consona KM v8.0 is the first true Consona release of the knowledge management software technology acquired from KNOVA Software in 2007. Three years in the making, KM v8.0 demonstrates exponential performance and stability improvements, due in part to working with some of the world’s largest high tech product support organizations to identify quality improvements affecting both the administrative and end user experiences, as well as in part to implementing a completely redesigned architecture.

TSW conferences provide services professionals the opportunity to learn, engage, and share strategies, best practices, and solutions with their peers. Find out more about this conference by visiting http://www.technologyservicesworld.com/spring11/about.php.

To learn more about Consona KM, please visit http://crm.consona.com/software/products/knowledge-management.aspx.

About Consona Corporation
Consona Corporation (Consona) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.

Contact:
Mitch Briggs                    
Consona Corporation
P: (317) 249-1620                
M: (317) 829-4210                
pr(at)consona(dot)com     

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