Consona’s inclusion on the list is based on the breadth and impact of its innovations to meet specific customer needs while adding true value to its entire chain of constituencies.
Indianapolis, IN (Vocus/PRWEB) March 18, 2011
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, announced today that KMWorld has named Consona as one of the "100 Companies That Matter in Knowledge Management."
KM practitioners, theorists, analysts, vendors, and their customers and colleagues compile this list each year and included Consona for its innovative Knowledge Management software for the ninth straight year.
“Consona’s inclusion on the list is based on the breadth and impact of its innovations to meet specific customer needs while adding true value to its entire chain of constituencies,” said Hugh McKellar, editor in chief, KMWorld.
The Consona Knowledge Management solution (formerly KNOVA), deployable on premise or in the Cloud, has allowed hundreds of large organizations throughout the world to leverage its patented and innovative technology to improve customer service and support. Consona Knowledge Management boosts call center agent productivity by putting answers at their fingertips and giving them the ability to reuse known resolutions, and it creates a superior online self-service experience for customers by giving them access to precise answers from any repository.
“We are a part of this list because of our ability to enable our customers to meet and exceed their customer service and support goals,” said Tom Millay, vice president of marketing, Consona. “We do so not only with our technology and services, but by continuing to improve our solutions by listening to and involving those who use our software on a daily basis. This is what has allowed us to be considered a major player by KMWorld for nine straight years.”
The complete list of 100 companies can be viewed here - http://www.kmworld.com/Articles/Editorial/Feature/KMWorld-100-Companies--That-Matter-in-Knowledge-Management-74019.aspx
KMWorld is the leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 45,000 subscribers about the components and processes - and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc.
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.