Consona Launches New Blogs on Customer Service and CRM Technology

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Industry Veterans and Consona CRM Executives Tom Millay and Tim Hines Open Blogs, Share Thoughts on the Customer Experience and CRM Technology.

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These blogs will allow us to not only speak to the CRM community, but also to listen to feedback and develop new ideas. Tim and I are very passionate about the industry and the technology it has to offer, so we’re thrilled that we can make a contribution on behalf of Consona.

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the availability of its blogs, the Every Experience Counts blog, authored by General Manger Tom Millay, and the CRM Products and Technology blog by Vice President of Product Management Tim Hines, as part of the new Consona CRM web site.

Millay’s Every Experience Counts blog explores a broad range of topics, from defining excellent customer service as a value and strategy to specific inputs on how to execute on delivering valuable customer experiences. Hines’ technical CRM Products and Technology blog explains and evaluates the myriad of technologies and solution offerings that saturate the CRM industry.

“We are very excited to join the ongoing conversation among those in the CRM industry,” said Millay. “These blogs will allow us to not only speak to the CRM community, but also to listen to feedback and develop new ideas. Tim and I are very passionate about the industry and the technology it has to offer, so we’re thrilled that we can make a contribution on behalf of Consona.”

The new blogs can be found at blogs.consona.com.

About Consona Corporation and Consona CRM
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. The Consona CRM business unit, a worldwide leader in total customer management software and services, helps more than 1,500 companies across a variety of industries, including professional services, high-tech, healthcare, financial, government, telecom, retail and manufacturing, manage people, processes and technology to create a differentiated and cohesive customer experience. Consona CRM presents a full suite of functionality, including sales, service, support, and marketing automation; service resolution and knowledge management; and business process management modules. For further information, visit http://www.consona.com/crm or call (888) 8 CONSONA.

Contact:    
Mitch Briggs                    
Consona Corporation
Direct: (317) 249-1620                
Mobile: (317) 829-4210                

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Mitch Briggs
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