We are thrilled to honor The Phoenix Group with a Summit Award for some absolutely tremendous achievements
Las Vegas, Indianapolis and Greenwood, Ind. (Vocus) October 15, 2008
Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced at its premier customer conference, Consona Connect, that The Phoenix Group, a leading provider of manufacturing services and Made2Manage ERP user, is the 2008 recipient of the software provider's Best Overall Use Award.
The Best Overall Use Award, part of Consona's annual Summit Awards, honors a customer that has demonstrated excellence in utilizing multiple products (modules, features, add-on, third-party) and services from Consona. Recipients of the award submit both qualitative and quantitative data that illustrate how the solution has improved the customer's overall business performance. Award recipients display full use of both core and add-on solutions, steady business growth, a strong return on investment, and a passion for implementing and mastering new technologies.
The Phoenix Group is comprised of three businesses that service manufacturing and retail companies, across the world. The Phoenix Group, Inc. (TPG) provides engineered assembly services to the worlds best automotive and retail media industries.
In September 2001, The Phoenix Group decided it needed an ERP system to manage its diverse products and services and 15 remote facilities, as well as provide a Web solution to remote users and customers. Historically, The Phoenix Group site managers and field representatives took hundreds of orders daily from customers on paper forms and entered them into spreadsheets. The information was later extracted and entered into the accounting system, a manual process that was prone to human error. Administrators had to review each order, check inventory levels and, if necessary, manually generate a purchase order. As such, it was difficult to keep track of which inventory was stored in which facilities or whether it was assigned to specific customers. These factors all contributed to an environment that impeded The Phoenix Group's day-to-day operation.
After implementing Made2Manage ERP in 2001, The Phoenix Group realized the following returns:
- Tripled sales, while adding only one administrative person.
- Reduced inventory levels by $50 million.
- Saved approximately $80,000 per year in inventory write-offs.
- Reduced turnaround time from receipt of order to delivery from five days to one.
- Generated labor savings of $35,000 per year.
"Made2Manage ERP gives us a competitive advantage in our industry, not only from a technology perspective, but also from an efficiency and data perspective," said Bryce Durham, director of business systems at The Phoenix Group. "Creating a culture that blends professional knowledge with technical horsepower enables The Phoenix Group to provide world-class service to our customers."
"We are thrilled to honor The Phoenix Group with a Summit Award for some absolutely tremendous achievements," said Jeff Tognoni, CEO of Consona. "The Phoenix Group sets a standard for the commitment it takes to gain maximum return on a business system investment. The growth and success this company has achieved with our support reminds all of us at Consona why we're in business."
About Consona Corporation
Consona Corporation (Consona, formerly known as M2M Holdings Inc.) is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for the enterprise. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Cressey Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail info @ consona.com, or call (888) 8 CONSONA.
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